Identify recurring issues and reveal their root cause with BigPanda IT Problem Management

For many enterprises, incident response feels like déjà vu. The same issues keep happening over and over, eating up time, draining resources, and wearing down your teams. In fact, 20-40% of IT incidents are typically recurring issues, created by unresolved underlying problems.

Teams prioritize speed over permanence, patching symptoms instead of addressing the root cause. They often lack the right context, documentation, or shared knowledge to permanently fix issues. Over time, critical expertise gets lost, and organizations stay stuck in a cycle of firefighting. Why do enterprises accept this as the status quo?

Recurring incidents delay strategic initiatives, slow transformation, and undermine customer trust. The loss of critical, experience-based knowledge that isn’t formally documented or readily available exacerbates the problem. Enterprises need to break this cycle and shift from reactive response to proactive problem management.

Stop recurring issues with BigPanda IT Problem Management

BigPanda Problem Management transforms how your teams address recurring issues, breaking the cycle. Instead of reacting to the same problems again and again, teams can finally identify, prioritize, and resolve them at the source.

By automatically identifying underlying patterns and root causes across incidents, BigPanda gives IT problem managers the insights they need to resolve issues permanently. Critical information that was previously buried across siloed teams and tools is now visible in one place, making it possible to transition from quick fixes to lasting solutions.

Here’s how it works:

• Automate problem analysis: Keep teams focused on critical, high-value problems by proactively identifying problem areas based on historic incidents and root cause.
• Actionable resolution steps: Automatically create and deliver clear, step-by-step resolution instructions so IT Problem Managers can address the root cause of issues, resolve them at scale, and measurably improve service reliability.
• Data-driven prioritization: Effort estimates and projected downtime savings enable problem managers to accurately prioritize resources for maximum business impact.
• Dynamic reporting and insights: The Incident Analysis Report provides insights into trends, themes, and the overall performance of your incident management processes. Analyze patterns by vendor, changes, or time, and visualize outcomes with interactive charts to help track progress and drive improvements.

How BigPanda approaches problem management differently:

BigPanda takes a fundamentally different approach to problem management, one that connects the dots where others cannot.

Built on the BigPanda IT Knowledge Graph

Problem Management unifies data across observability, ITSM, and unstructured organizational knowledge. This level of access to data and context is unprecedented for IT problem management. It eliminates manual data collection and delivers immediate insight into accurate root cause analysis.

Clear resolution steps designed to guide action

Most problem management tools available today lack context across all tools and services that support a central IT ecosystem. As a result, the tools can only provide generic resolution steps. Beyond identifying problems, the tool provides step-by-step resolution guidance, multiple solution paths, and effort estimates, empowering IT problem managers to align resources with the greatest business impact.

See it in action

BigPanda Problem Management enhances operational efficiency and improves service reliability by providing incident teams with the necessary context to devise and implement proactive solutions that reduce recurring incidents.

See it in action by signing up for a demo today.