Stop recurring issues with BigPanda IT Problem Management

AI-powered root cause analysis reveals the true source of IT incidents to resolve problems at scale and improve service reliability.

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Break the cycle of reactive incident management

Uncover recurring patterns, surface fixes, and guide teams to fix underlying issues by prioritizing remediations by effort and impact.

Automate problem analysis

Keep teams working on critical, high-value problems by proactively identifying problem areas based on historic incidents and root cause.

Proactively identify problem areas based on historic incidents and root cause

Enrich incidents with context from historical, change, and CMDB data to surface runbooks and knowledge articles for accurate diagnosis and automated resolution.

Give responders actionable resolution steps

BigPanda automatically creates and delivers clear, step-by-step resolution instructions so IT Problem Managers can address the root cause of issues, resolve them at scale, and measurably improve service reliability.

Data-driven prioritization

Problem Managers can accurately prioritize resources for maximum business impact. BigPanda gives them multiple solution paths, effort estimates, and projected downtime saved.

Estimated level of effort required for each solution and the downtime saved based on the impact of incidents.

Problem Management analytics track root cause, incident details, timelines, and volume at scale for decision makers to gain a full understanding of their incident management program.

Dynamic reporting that improves decisions

The Incident Analysis Report reveals trends, themes, and the overall performance of your incident management processes. Analyze patterns by vendor, changes, or time, and visualize outcomes with interactive charts to help track progress and drive improvements.

Built on an AI-powered data foundation

Built on the BigPanda IT Knowledge Graph, Problem Management unifies data across observability, ITSM, and unstructured organizational knowledge. It eliminates manual data collection and delivers immediate insights for accurate root cause analysis.

Turn fragmented IT data into intelligent insights for IT problem management

FAQ

How does BigPanda Problem Management support the desired outcomes of the IT problem management process?

A primary goal of IT problem management is to identify and resolve the root cause of recurring incidents. IT Problem Managers often struggle with manual data analysis, but BigPanda automates the process with AI-powered data access across all IT sources to uncover the true root cause and prioritize critical issues.

How does IT problem management differ from incident management?

IT problem management focuses on finding and fixing the root cause of recurring issues, while the goal of incident management is to restore service quickly when disruptions occur. Incident management addresses symptoms, while problem management prevents the cause from recurring.

How does BigPanda Problem Management improve service reliability and uptime?

BigPanda Problem Management ensures IT Problem Managers stay focused on the top priority problem areas, and have clear solution paths. This makes it easy to resolve the underlying issues, stop incidents from occurring, and improve service reliability and uptime.