Automated L1 detection and response

Boost L1 team productivity by automating detection, triage, and response, and providing AI-driven insights and guided actions for responders.

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Proactive identification and informed response

BigPanda uses AI to automatically provide insights, cross-domain visibility, and next steps for your L1 teams, enabling them to identify, contextualize, and resolve incidents faster.

Detect incidents proactively

Automate the detection and correlation of critical signals to reduce the time it takes your L1 teams to identify and understand emerging incidents.

Eliminate guesswork and empower your L1 teams to confidently navigate responses and identify business impact in real time.

Quickly diagnose incidents using relevant information from monitoring and observability tools, external observability sources, change data, and ongoing and historical incidents for faster triage.

Streamline L1 workflows

AI agents automate manual tasks by gathering and analyzing relevant data and knowledge from various sources, enabling your L1 teams to triage with confidence.

Lower operational costs

Eliminate duplicate L1 workflows and reduce your managed service provider (MSP) spend with unified, real-time visibility into top-priority issues and their business impact.

Lower your operational costs and reduce your ticket volume by empowering your L1 teams to detect and respond to incidents quickly.

Streamline L1 workflows by automating runbook and knowledge base execution.

Improve customer service

Gain visibility into incidents that impact your customers and automate your triage actions, such as executing runbooks and knowledge base articles, so your L1 teams can resolve or escalate incidents faster and limit end-user impact.

“With the help of BigPanda, we reduced incidents by 69% and significantly improved IT operational efficiency.”

Samy Senthivel

Director of Observability Services, Autodesk

“With BigPanda, we are now taking advantage of machine learning automation and artificial intelligence to further decrease the mean time to identify an incident. We have reached a service availability of 99.8%, which is the best on record at IHG for our internal systems.”

Alvin Smith

Vice President of Global Infrastructure and Operations, InterContinental Hotels Group (IHG)

“AI Incident Assistant speeds up MTTR and enhances mean time to knowledge, allowing a deeper understanding of impacts based on historical data and streamlining communication between teams.”

Steve Liegl

Director of Infrastructure and Operations, WEC

FAQ

What types of data does automated detection and response analyze?

The BigPanda agentic ITOps platform ingests and analyzes your real-time and historical data to detect incidents and recommend or automate responses. This includes metrics, logs, traces, and events from your monitoring and observability tools (like application performance monitoring, infrastructure monitoring, and network monitoring), service desk tickets, configuration management databases (CMDBs), change management systems, knowledge base articles, and external observability sources. By correlating these diverse data points, BigPanda gains a comprehensive understanding of your IT environment and can autonomously identify and respond to incidents more effectively. Learn more about BigPanda integrations.

Does BigPanda AI learn and adapt?

BigPanda AI Detection and Response orchestrates AI agents across various domains and data sources to surface relevant information, enabling your L1 teams to quickly validate and triage incidents. Agents recommend or automate remediation based on incident context, leveraging your institutional and informal knowledge, even if it’s undocumented.

How does BigPanda automate response for L1 teams?

BigPanda AI Detection and Response eliminates guesswork and empowers your L1 teams to resolve incidents confidently with suggested and automated remediation enriched by institutional and informal knowledge, even when it’s undocumented. When escalation is required, BigPanda automatically assigns and equips your L2 teams with complete incident context.