• Service + Support
      • Service

      • Community

      • Documentation

      • Customer Support

      • Platform Status
      • Support

      • Education & Certification

      • Professional Services
  • Login

Gartner® Innovation Insight: AI-Augmented SRE

Gartner® reports that he rise of AI is transforming site reliability engineering (SRE) from a reactive function into a proactive driver of resilience, performance, and business continuity.

Learn why infrastructure and operations (I&O) leaders must quickly prepare their teams to thrive in this AI-augmented operating model while simultaneously managing adoption risks.

Get this Innovation Insight from Gartner® to learn how I&O leaders can:

  • Eliminate toil by leveraging AI tools automated for manual tasks such as script generation, intelligent ticketing, and task routing.
  • Implement AI-powered predictive insights to detect and address issues before they impact customers. 
  • Achieve resilience by design, not just recovery by automation, by integrating AI into early-stage architecture and service design processes to simulate failure scenarios and guide engineering toward fault-tolerant patterns.

Gartner, Innovation Insight: AI-Augmented SRE, Hassan Ennaciri, Chris Saunderson, Daniel Betts, 28 August, 2025

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

Trusted by teams that keep the digital world running

UBS logo
IHG Hotels and Resorts logo.
Zayo logo
London Stock Exchange logo
Labcorp logo
PlayStation logo
Bread Financial logo

Reduce operational costs and improve service reliability

Automate L1 operations to detect and respond to incidents faster.

  • Reduce response times from minutes to seconds
  • Lower costs through agentic automation
  • Reduce expensive escalations and disruptive bridge calls

Accelerate and enhance IT incident management with agentic AI.

  • Increase the effectiveness of incident response
  • Improve service reliability and revenue retention
  • Enhance customer experiences

Stop change-related incidents before they happen.

  • Deliver reliable services and prevent SLA breaches
  • Lower operational overhead with clear risk analysis
  • Drive growth by freeing up high-value engineers

Why leading enterprises choose BigPanda

Unify data and activate knowledge

Unleash the full value of your operational IT data to drive smarter insights, actions, and automation. The BigPanda IT Knowledge Graph breaks down data silos and connects structured machine data with human knowledge to deliver unparalleled intelligence.

Turn fragmented IT data into intelligent insights for agentic ITOps.<br />
Use BigPanda Unified Analytics to gain a clear view of your operations, track KPIs and patterns to identify opportunities, and support continuous optimization.<br />

Prevent issues and improve operational resilience

Eliminate and prevent recurring incidents, identify monitoring coverage gaps, and reduce end user tickets. BigPanda Unified Analytics delivers data-driven insights to help your teams and operations become more resilient and efficient.

Proven value and expertise

BigPanda offers a tried and true methodology and a team of seasoned experts to help complex enterprises implement quickly, measure outcomes, and rapidly realize value.

BigPanda offers a proven methodology and expert support to maximize the value and impact of your investment.<br />

E-book

Laying the data foundation for agentic ITOps: A strategic guide for enterprise IT leaders

Learn how agentic AI-powered ITOps predict and prevent incidents.

Get the e-book