Gartner®: Hype Cycle™ for AI in ITSM, 2025
This Gartner® Hype Cycle showcases innovations, such as generative AI, machine learning, and agentic AI, for better service delivery.
Gartner® says the business impact Operations assistants can provide are:
- Optimized and improved IT support processes through insight and automation.
- Faster resolutions and improved accuracy in triage, categorization, and expert identification.
- Easy access to deeper insight by analyzing processes, tickets, and workflows to identify opportunities for improvement.
Gartner, Hype Cycle for AI in ITSM, Chris Matchett, Chris Laske, Siddharth Shetty: June, 19, 2025
GARTNER is a registered trademark and service mark of Gartner and Hype Cycle is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.
Trusted by teams that keep the digital world running
Reduce operational costs and improve service reliability
Automate L1 operations to detect and respond to incidents faster.
- Reduce response times from minutes to seconds
- Lower costs through agentic automation
- Reduce expensive escalations and disruptive bridge calls
Accelerate and enhance IT incident management with agentic AI.
- Increase the effectiveness of incident response
- Improve service reliability and revenue retention
- Enhance customer experiences
Stop change-related incidents before they happen.
- Deliver reliable services and prevent SLA breaches
- Lower operational overhead with clear risk analysis
- Drive growth by freeing up high-value engineers
Why leading enterprises choose BigPanda
Unify data and activate knowledge
Unleash the full value of your operational IT data to drive smarter insights, actions, and automation. The BigPanda IT Knowledge Graph breaks down data silos and connects structured machine data with human knowledge to deliver unparalleled intelligence.
Prevent issues and improve operational resilience
Eliminate and prevent recurring incidents, identify monitoring coverage gaps, and reduce end user tickets. BigPanda Unified Analytics delivers data-driven insights to help your teams and operations become more resilient and efficient.
Proven value and expertise
BigPanda offers a tried and true methodology and a team of seasoned experts to help complex enterprises implement quickly, measure outcomes, and rapidly realize value.
E-book
Laying the data foundation for agentic ITOps: A strategic guide for enterprise IT leaders
Learn how agentic AI-powered ITOps predict and prevent incidents.
- PlatformPlatform
- Agentic IT Operations
- Platform Overview
- AI Detection & Response
- AI Incident Assistant
- AI Incident Prevention
- IT Knowledge Graph
- BigPanda AIOps
- BigPanda Core
- Advanced Insight
- Biggy AI
- Rebranding Matrix
- Integrations
- Security & Compliance
- Features
- Detection
- Open Integration Hub
- Event Correlation
- AI Detection
- Triage
- Automated Incident Triage
- Root Cause Analysis
- Similar Incidents