Any post largely related to JIRA or JIRA ServiceDesk.

Announcing BigPanda Incident Sharing

By | 2018-04-17T18:32:44+00:00 January 8th, 2015|Blog|

We're excited to announce the release of a major new feature in BigPanda called Sharing! As you know BigPanda intelligently clusters your noisy alerts into high-level incidents. With our new Sharing feature, it's now easy to notify and collaborate with anyone on your team about critical incidents.

Stop Managing Ops Incidents with Jira or Zendesk

By | 2018-04-17T18:35:54+00:00 May 2nd, 2014|Blog|

In many ways, incident management for devops is similar to typical issue tracking processes: it facilitates coordination and collaboration of daily tasks. For this reason, tools such as Jira, Zendesk, and even email are often used as solutions for incident management. But incident management faces one unique challenge that makes it different from other issue tracking processes. In addition to human-operated workflows, incident management also relies heavily on machine-driven workflows. Unfortunately, traditional issue trackers and ticketing systems cannot accommodate for this with their current product mechanics.