Blog Tag:

Improving Service Availability

Any post about problems like downtime, outages, missed SLAs, etc.

Not all alert correlation platforms are created equal

By |2019-04-15T13:51:26+00:00May 23rd, 2016|Blog|

Ask yourself these questions to find the right fit in an alert correlation platform.

To maintain operational visibility in modern IT environments, companies are abandoning monolithic monitoring solutions from legacy vendors in favor of a modern set of “best of breed” monitoring tools. Today’s average IT monitoring stack consists of about 6-8 tools, including at least one from each of the following categories: systems monitoring, end user monitoring, application performance monitoring (APM), error detection, log analytics, chat, and ticketing. When service disruptions occur, operations engineers face a flood of alerts across different layers of the IT stack, with no fast way to figure out what’s really going on. Customers are left stranded, while IT professionals struggle to detect, triage and remediate urgent issues. Downtime abounds which negatively impacts revenue, performance, and brand loyalty.

How alert correlation helps Dev and Ops work better together

By |2019-04-17T02:42:21+00:00April 28th, 2016|Blog|

This post was recently published as a guest blog by our friends at Jira Service Desk. You can find the original post here.

We all need to move fast in order to stay competitive. But the faster things move, the faster things break.

While many companies have made great strides towards automating application release and infrastructure management, automation for service assurance has been sorely lacking. That’s left Dev and Ops with a problem: how to effectively service alerts that have grown by orders of magnitude.