Blog Tag:

Driving Operational Visibility

Any post about analytics, using metrics to improve IT performance, increasing transparency across channels, etc.

Say hello to Unified Search

By |2018-04-17T18:41:05+00:00July 16th, 2016|Blog|

BigPanda is proud to announce the launch our of newest feature: Unified Search. We know what you might be thinking: “What makes Unified Search so special?”  Well BigPanda’s latest offering is so much more than a standard search function.

Service Health Analytics: make better IT ops decisions faster

By |2019-04-15T14:03:39+00:00September 29th, 2015|Blog|

We’re proud to be unveiling a new concept we pioneered in the den that finally moves beyond dashboards as eye candy to a new place where IT analytics can be used to make better ops decisions. It’s called Service Health Analytics and it exposes all data from all monitoring sources in the form of configurable dashboards that can be customized, saved, and shared.

Get everyone on the same page… literally

By |2019-04-11T10:03:16+00:00February 2nd, 2015|Blog|

Whether we practice more traditional operations processes with a 24x7 NOC and well-documented processes, or we’re embracing DevOps-styles with cross-functional teams and highly iterative methodologies, one problem we all face is the growing disconnect between our monitoring systems, the alerts they fire off, and the processes we’re using to handle operational issues. We log incidents in a ticket, but are the folks working on that ticket aware of the real-time status of the underlying incident? 

How a Culture of Sharing Transforms IT Incident Management

By |2019-04-16T12:34:09+00:00January 22nd, 2015|Blog|

Earlier this month at BigPanda we released our new Sharing feature, which allows NOC teams to quickly share active and critical incidents with the right teams and subject-matter experts. BigPanda already helps NOC teams today by giving them instant visibility into incoming related alerts so that they don’t have to sift through dozens of emails and web pages with every outage or disruption. They can also attach playbooks and timeseries graphs directly to BigPanda, which means no more navigating around, combing through bookmarks, trying to find the right wiki page for that memory issue, or the right Graphite link for that misbehaving database host.

Announcing BigPanda Incident Sharing

By |2019-04-11T03:51:45+00:00January 8th, 2015|Blog|

We're excited to announce the release of a major new feature in BigPanda called Sharing! As you know BigPanda intelligently clusters your noisy alerts into high-level incidents. With our new Sharing feature, it's now easy to notify and collaborate with anyone on your team about critical incidents.

Getting Started with BigPanda – Incident Triage

By |2019-04-15T12:35:43+00:00October 17th, 2014|Blog|

BigPanda is an incident management platform for modern IT, Ops, and DevOps teams. With BigPanda, you will prioritize and route your incidents better and faster, while vastly improving your team's collaboration and processes. This is part 2 in a series on Getting Started with BigPanda. This guide will help you get up and running quickly and maximize the value you get out of the platform.