Tools Leader2018-11-29T06:25:24+00:00

Arming Your IT Ops Teams For Success

Learn how autonomous digital operations can help

What’s Your Challenge?

Your IT Ops team likely uses a mix of monitoring, change, topology, ticketing, service desk, collaboration and other tools to manage incidents. This includes legacy and modern tools, commercial and homegrown tools, tools that are agile and tools that are nearly unusable.

As the IT Ops team that uses these tools is being asked to support digital transformation, this complex, heterogeneous mix of tools stacks the odds against them in a number of ways.

50%

Average YoY SLA
improvement target

Source:ABC

36%

Average % of time
spent on bridge calls

Source:DEF

72%

Average % of issues
detected by customers

Source:GHI

Your Response – Autonomous Digital Operations

It is clear that in order to help your IT Ops teams be successful, you need to urgently arm them with the next-generation of incident management tools.

Meet BigPanda. Powered by Machine Learning, BigPanda’s Autonomous Digital Operations (ADO) Platform delivers Incident Management automation so your IT Ops team can scalably and cost-effectively support all of your digital transformation initiatives.

Customer Benefits with BigPanda’s ADO Solution

30% Reduction in Customer Churn

Improved MTTR by 50%

40% SLA Improvement

Learn how BigPanda can help