The BigPanda agentic
IT operations
platform

BigPanda delivers the next evolution in AIOps solutions, featuring agentic automation for ITOps and incident management teams, all in a single platform.

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BigPanda takes AIOps platforms to the next level, delivering agentic automation for ITOps and incident management teams in a single platform.

What is BigPanda?

BigPanda keeps the digital world running by transforming reactive, manual IT processes into proactive, intelligent automation. The agentic IT operations platform uses AI to detect, respond to, and prevent IT incidents at machine speed, improving operational efficiency and delivering exceptional service reliability. Re-imagining AIOps platforms for the future of ITOps.

AI Detection and Response

Automate L1 operations and stop incidents before they escalate. Utilize real-time signals and intelligent automation to minimize downtime, eliminate noise, and resolve incidents more efficiently with AI that adapts to your specific environment.

- Detection: Identify incidents before they impact services using AI-driven correlation across observability, service desk activity, and external service provider dependencies to suppress noise and spot broader issues.
- Triage: Use AI agents to gather insights from the service desk, past incidents, and external observability sources (power, weather, third-party status, social media). Automatically surface incident summaries and suggested actions to prevent escalations.
- Response: Trigger automated fixes or suggest next steps. Escalate only when necessary, using content-rich tickets that enable the right teams to investigate quickly.

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Surface critical context from historical, change, and observability data for automatic detection, faster triage, and automated response.

AI Incident Assistant

Give incident escalation teams an always-on AI partner to improve collaboration, accelerate investigation, and automate resolution.

- Investigation: Troubleshoot incidents dynamically in natural language to quickly reveal what’s happening, why, and how to fix it. Use AI agents to shorten the time spent accessing multiple tools and searching scattered documents.
- Collaboration: Replace manual incident coordination with autonomous agents that spin up incident channels, loop in the right SMEs, and summarize key findings in real-time.
- Automation: Build AI-powered workflows for common tasks in minutes, no code needed. Simply describe the automation using a drag-and-drop interface.

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AI Incident Prevention

Automated change analysis enables proactive and scalable change governance, preventing future incidents and improving service reliability.

- Change Risk Management: Detect and assess high-risk changes with AI-powered change risk intelligence. Provide your teams with clear risk scores and actionable mitigation recommendations to prevent rollbacks and preserve high-value engineering time.
- Problem Management: Uncover recurring patterns, surface fixes, and guide teams to resolve underlying issues with AI-powered root cause analysis. Prioritize remediations by effort and impact to resolve problems at scale.
- Governance: Establish guardrails that empower business teams to operate with confidence, autonomy, and speed.

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Taking AIOps platforms to the next level, AI Incident Prevention predicts and prevents incidents with AI-powered change and problem management.

Real-time triage

“[AIOps platform] saves us time, letting us focus on resolving problems instead of combing through thousands of alerts to find the problem. It’s transformational and game‑changing.”

Chuck Adkins

CIO, New York Stock Exchange

Faster incident detection

“Centralizing our operations with AIOps and BigPanda allowed us to have a much earlier MTTD, which gave us a head start to resolve operational incidents. BigPanda keeps our costs down.”

Alvin Smith

VP of Global Infrastructure and Operations, IHG

Fewer escalations and tickets

“Don’t wait to start your AIOps journey once you are overwhelmed with alerts. Start early to get a single pane of glass to understand which monitoring tools you really need.”

Sanjay Chandra

VP of Information Technology, Lucid Motors

FAQ

What is agentic IT operations?

Agentic ITOps goes beyond AIOps platforms and integrates autonomous AI agents into IT operations to detect, diagnose, respond to, and prevent infrastructure issues with little to no human input.

How does BigPanda provide additional context for enterprise ITOps?

BigPanda enhances incident context by ingesting and normalizing data from diverse sources, including topology, configuration management database (CMDB), and change data. BigPanda multidimensional alert correlation and AI Incident Assistant offer deeper insights and automate root cause analysis (RCA) for quick, informed decision-making. This comprehensive approach goes beyond other AIOps solutions, enabling teams to resolve incidents efficiently using a holistic view of system interconnectivity and operational impacts.

Does BigPanda work across hybrid systems?

Yes. The BigPanda agentic ITOps platform supports both on-premises and cloud-based workloads and integrates with popular monitoring and observability tools. The BigPanda open integration manager also facilitates custom integrations. By unifying on-premises and cloud topologies, you gain comprehensive visibility across environments and identify opportunities to enhance digital transformation efforts.