BigPanda agentic ITOps platform

Benefits

• Proactively detect issues: Identify early indicators of potential incidents and uncover whether individual issues are part of a broader problem.
• Automate L1 workflows: Enable faster response by using historical insights and root cause analysis (RCA) to instantly surface high-impact issues and automatically categorize, prioritize and diagnose incidents.
• Accelerate response: Confidently drive more first-contact resolutions with AI-powered actions tailored to the context of each incident—even as that incident evolves.
• Streamline collaboration: Keep stakeholders aligned by using the BigPanda AI Incident Assistant to automatically create incident channels, maintain live status summaries, and summarize post-mortem reports.

Reactive, human-driven IT operations (ITOps) workflows—where siloed teams manually detect, diagnose, and respond to incidents from external monitoring and observability tools and end-user complaints—can cost enterprises over US$200 billion annually through in-house operations and outsourced managed service providers (MSPs).

• Poor detection and visibility Despite significant investments in observability and ITOps headcount, many enterprises struggle to proactively detect issues and often learn of incidents from customers.
• Slow and inaccurate response IT blind spots and limited L1 experience make triage time-consuming and error-prone, leading to incorrect incident categorization and prioritization, unnecessary escalations, and missed service-level agreements (SLAs).
• Manual incident management To understand what’s happening during an incident and why, incident management teams must coordinate with multiple support and escalation teams. This alignment process is often manual and time-consuming, leading to investigation delays and increased operational costs.
• IT knowledge loss and fragmentation Siloed teams and tools hinder collaboration, while the lack of shared operational context leads to duplicated efforts, triage bottlenecks, misguided actions, and unnecessary escalations.

A better way to accelerate and automate workflows

BigPanda delivers agentic AI for ITOps, enabling enterprises to keep their digital services running through an AI-driven, autonomous system that quickly detects, investigates, responds to, and prevents incidents. The BigPanda agentic ITOps platform optimizes operational efficiency with BigPanda AI Detection and Response for L1 teams. It identifies early indicators of potential issues from internal and external observability tools and service desk insights, and automates real-time. contextual insights for confident first-contact response and reduced L2 escalations. It also increases service reliability to help ensure optimal business service and application performance and protect and grow revenue. It also streamlines collaboration across teams using AI Incident Assistance to keep stakeholders aligned and informed throughout the incident lifecycle, accelerating investigation and resolution.

The BigPanda Difference