AIOps platform for ITSM

Transform IT service management (ITSM) with agentic ITOps

Unify ITSM teams with AI assistance to maximize your investment in existing ITSM platforms/tools and deliver exceptional customer experiences.

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The agentic ITOps platform goes beyond traditional ITSM platforms

Augment service management teams with AI to maintain superior service reliability

Provide AI for ITSM to assist incident management, service desk, and IT change and problem management teams so they can respond to and prevent incidents at machine speed.

IT service desk automation increases operational productivity

Accelerate incident response by automating critical workflows to minimize L2/L3 escalations and streamline resolution for incident experts. Follow our ITSM best practices to reduce manual effort, improve team efficiency, and allow engineers to focus on critical issues.

BigPanda follows ITSM best practices and automatically creates managed incident channels to streamline incident response.

AI Incident Prevention analytics visualize data trends across IT change and problem management. Going beyond the capabilities of a traditional ITSM software solution.

Predict and prevent incidents before they happen with AI for ITSM

Unlike traditional ITSM platforms, BigPanda AI Incident Prevention combines IT change and problem management to reduce the frequency and impact of incidents. Risky changes are automatically detected, and AI-powered root cause and trend analysis guide remediation, resource prioritization, and service reliability improvements.

Maximize existing investments in ITSM tools and reduce costs

Reduce ticket volume, improve CMDB quality, and deliver AI-powered, context-rich insights natively in ServiceNow and ITSM tools. Automatically enrich tickets with vital incident context and streamline team collaboration to minimize downtime and enhance customer experiences.

Unlike other ITSM tools, BigPanda provides first responders with the full context around an incident to reduce unnecessary escalations.

BigPanda AI Incident Assistant automatically delivers clear resolution steps to responders with IT service desk automation.

AI for ITSM helps deliver exceptional customer service

Equip your responders with unprecedented situational awareness and automate manual workflows with the BigPanda AI Incident Assistant. Unify fragmented teams, improve decision-making with instant insights into organizational learnings, safeguard SLA adherence, and cut response time.

Saved over 20 hours per incident

“We achieved a 78% reduction in MTTR from 25 hours to 5.5 hours per incident by delivering high-quality, actionable incidents to response teams to help them focus on real issues related to incidents and outages.”

Michael Lorenzo,

Senior Director of Operations for the
Global NOC, Freewheel

“With BigPanda, we have reached an availability of 99.8%. We are now taking advantage of artificial intelligence to help us keep our costs down while maintaining or improving our current levels of availability.”

Alvin Smith,

Vice President, Global Infrastructure
and Operations, InterContinental
Hotels Group (IHG)

E-book

Laying the data foundation for agentic ITOps: A strategic guide for enterprise IT leaders

Learn how agentic AI-powered ITOps predict and prevent incidents.

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FAQ

How does BigPanda help ITSM teams?

BigPanda supports teams across an IT service management organization, like incident management, service desk, and IT change and problem management. With AI Incident Assistant, BigPanda can unify IT service management teams by providing relevant context on previously buried and siloed incidents, streamlining the incident management process.

Can BigPanda integrate with ServiceNow and other ITSM tools?

Yes, BigPanda integrates with ITSM tools and provides ITSM users with context-rich data, including impact, priority, related alerts, and root cause analysis to accelerate incident investigation and resolution. BigPanda natively integrates with leading ITSM tools like ServiceNow, Jira Service Management, BMC Remedy, and more.

Does BigPanda support IT change management?

Yes, BigPanda AI Incident Prevention includes an IT change management solution built for change management teams. Going beyond traditional ITSM platforms, it provides explainable risk scores and historical insights to assess change risk and recommend mitigations to prevent incidents from occurring.

Does BigPanda support IT problem management?

Yes, BigPanda AI Incident Prevention includes IT problem management to help Problem Managers evaluate incidents at scale and learn the true root cause of underlying issues. Going beyond other ITSM tools, it provides guided resolution steps with estimated levels of effort and downtime impact so Problem Managers can solve problems quickly and measurably improve service reliability.