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Empower incident management teams with AI assistance

Automate incident management workflows and streamline resolution so your teams can focus on strategic innovation.

Get solution brief

Speed up incident response with AI

The BigPanda AI Incident Assistant is an always-on AI partner that streamlines and accelerates collaboration, investigation, resolution, and prevention.

Save time and resources with automation

Use AI to streamline incident response. Automatically create managed incident channels, assemble the right team members, and surface relevant context to resolve incidents faster and more efficiently.

Improve operational efficiency and automate incident management processes with the BigPanda AI Incident Assistant.<br />
Give escalation teams evidence-based, AI-powered insights to help them respond faster.<br />

Respond faster and meet SLAs

Safeguard SLA adherence, protect and grow revenue, and improve service reliability. AI-powered automation reduces the frequency and duration of incidents and enables fast, smart, low-risk resolutions.

Align cross-functional teams with agentic AI

Move from fragmented, human-driven incident coordination to orchestrated agentic collaboration. Relieve SMEs from the burden of manual stakeholder alignment and provide real-time updates on resolution progress.

AI Incident Assistant summarizes the actions taken around an incident to improve collaboration across stakeholders.
AI Incident Assistant reveals insights that used to be buried across siloed systems, hidden data, and historical activities.

Augment incident investigation with AI analysis

Uncover actionable insights buried across siloed systems, hidden data, and historical activities. Gain instant situational awareness without having to switch between tools or manually dig through scattered documents.

Give responders accurate remediation actions

Remove the uncertainty of incident resolution. Give your teams AI-powered context and recommended remediation actions that include expected outcomes, identified dependencies, and impact assessments.

AI Incident Assistant delivers clear, accurate resolution steps.<br />

FAQ

How does BigPanda use AI to assist incident management teams?

AI Incident Assistant quickly identifies historically similar incidents and surfaces proven resolution steps to help incident management teams confidently resolve incidents. AI streamlines incident response by automating the creation of incident summaries and post-incident artifacts, assembling the right SMEs based on historical resolution, and updating stakeholders in real-time on incident status. Automating these tasks frees up valuable SME and L3 time, allowing them to focus on resolution and strategic work.

How does AI improve collaboration for incident management teams?

The BigPanda AI Incident Assistant automates incident management workflows and relieves SMEs from manually aligning stakeholders. Stakeholders receive automatic, real-time updates on incidents as events, issues, and resolutions unfold. Responders can automatically generate post-incident artifacts such as incident summaries, freeing up valuable SME time and allowing your teams to focus on higher-value work.

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