EVENT
BigPanda at SDI ITSM Tools Week – Online
June 2-5, 2026 | Online
Explore the future of autonomous operations and Agentic AI with BigPanda at ITSM Tools Week 2026.
Join BigPanda at ITSM Tools Week 2026
BigPanda is excited to participate in SDI’s ITSM Tools Week 2026, one of the leading virtual events for IT Service Management (ITSM), IT Operations, AIOps, automation, and digital transformation professionals.
As organisations face increasing operational complexity, IT leaders are looking beyond traditional incident management toward proactive IT operations, Agentic AI, and autonomous operations that reduce downtime and improve service reliability.
Join us to learn how modern enterprises are transforming ITSM with AI-powered operational intelligence and automation.
Event details:
- June 2–5, 2026
- Virtual Event
Watch BigPanda’s session on June 3 at 10:05 BST
Learn how teams are moving beyond manual firefighting to autonomous operations with Agentic AI.
Featured Session
The best incident is one that never happens
June 3, 2026
10:05 AM BST
Chris Loveridge, Regional Vice President, EMEA, BigPanda
ITSM teams aren’t measured by how many tickets they process – they’re measured by how effectively they prevent disruption. Yet many teams still spend too much time reacting to noisy, low-context incidents after impact has already begun.
In this session, we’ll explore how teams are moving beyond manual firefighting to autonomous operations with Agentic AI. We’ll share practical approaches to reduce operational toil, accelerate incident response, and minimise incidents caused by change with proactive detection, enriched operational context, and AI agents that can recommend and automate the next best action.
Key takeaways:
- Reduce ticket volume and accelerate triage
- Eliminate unnecessary escalations and alert fatigue
- Use Agentic AI to drive proactive remediation and operational efficiency
- Shift from reactive ITSM to autonomous operations
Discover how AI-powered operations can help service management teams prevent incidents before they impact the business.
