The BigPanda platform assists teams through every stage of the incident management workflow or event-to-incident lifecycle. All organizations included in this report used BigPanda for event management, which includes event detection, deduplication, filtering, correlation, and enrichment.

Many organizations also used BigPanda incident management features for advanced insights (released in March 2024) with AI-powered, multisource IT data analysis to instantly automate and accelerate incident triage.

In addition, BigPanda professional services help organizations achieve their business objectives by providing expertise for every stage of the AIOps journey. For example, they can opt to work with a dedicated BigPanda resident solution architect (RSA) for at least half a day and up to four days per week in a 6- or 12-month engagement. A quarter (25%) of organizations worked with a dedicated BigPanda RSA, including 75% that worked with an RSA at least one full day per week.

This report focuses on the detection phase of the incident management workflow, starting with the inbound monitoring and observability data sources integrated with BigPanda.