Methodology

This report is based on data gathered from the BigPanda platform in 2024.

Demographic and firmographic information is based on ZoomInfo data from March 2025.

BigPanda anonymized and aggregated the relevant data to give a general overview of the effectiveness of monitoring tools and observability platforms, as well as event management benchmarks. Any detailed information that could help attackers and other malicious parties was deliberately excluded from this report.

All quotes were derived from customer feedback and BigPanda customer case studies.

All dollar amounts in this report are in USD.

All data in this report are based on UTC (Coordinated Universal Time), also known as GMT (Greenwich Mean Time).

Outliers usually skewed the average (mean), so the median was more representative of typical behavior and was used throughout the report.