Press release

BigPanda Announces Significant Customer Adoption & New Executive Appointments

MOUNTAIN VIEW, Calif. – May 1, 2018 – BigPanda Inc. has announced key business momentum highlights, significant customer adoption milestones, and the additions of Bryan Dell as Chief Revenue Officer and Steven Walske as an independent Board Member. The company achieved a 751 percent increase in total bookings during the past fifteen months, closed several multi-million dollar contracts with large enterprises, and completed global customer implementations across five continents.

BigPanda Customers Achieve Measurable Milestones
Over the previous 15 months, major enterprises across industries such as technology, airlines, retail, eCommerce, gaming and media have adopted the BigPanda Platform as a strategic enabler of their digital transformation initiatives. These companies have standardized on BigPanda as their global IT incident management solution for 24×7 coverage across geographically dispersed IT Operations.

BigPanda customer milestones during the period include:

  • When switching to BigPanda, enterprise customers retired legacy Event Correlation and Analysis systems including: Micro Focus Operations Manager i (previously HP OMi); IBM Tivoli Netcool; BMC Event Manager, BMC PATROL and ProactiveNet Performance Management.
  • Customers averaged greater than 95 percent correlation rates on their alert volumes – reducing millions of IT events down to a reasonably managed number – using intelligent IT automation based on BigPanda’s unique Open Box Machine Learning technology.
  • Customers on average achieved more than 50 percent reduction in mean-time-to-resolution of IT incidents to hit aggressive IT Service Level Agreements guaranteeing high availability.
  • BigPanda customers realized rapid initial and ongoing time-to-value. For example, one of the world’s largest media, sports and entertainment companies went live in only ten weeks, in time for the NBA season.

BigPanda Completes New Executive Appointments
Bryan Dell has joined BigPanda as Chief Revenue Officer. Prior to this, Dell held sales leadership positions at CA, Medallia and most recently at AppDynamics where he was Vice President of Sales, North America West. His mandate is to aggressively pursue the company’s global market expansion by replicating success with existing customers including Cisco, News Corp and Workday.

“This is an exciting time to join BigPanda,” said Bryan Dell. “My decision was informed by four key success factors: BigPanda’s massive market opportunity, its differentiated approach, a world-class team, and my conviction to help accelerate the company to the next level of success.”. Read more in his recent blog.

BigPanda has also added Steven Walske as an independent Board Member. Walske was founder and CEO of Parametric Technology Corporation (PTC) which he grew from inception to over $1 billion in revenue. He has a successful track record of helping emerging technology companies to scale including: BladeLogic (acquired by BMC), Endeca (acquired by Oracle), Synopsys (NASDAQ: SNPS), Medallia and Platfora.

Walske states, “I’m extremely selective regarding the startups I advise. I look for powerfully differentiated technology, a clear need in the target market, enthusiastic repeat customers, and the opportunity to build a substantial company. I see all of these with BigPanda.”

Assaf Resnick, CEO of BigPanda, added, “I’m very pleased to see global enterprises achieving significant scale and efficiency in their IT operations with BigPanda. As a result of BigPanda customer success, we’ve enjoyed an unprecedented period of high growth and very active interest from the market. In 2018, we intend to further deliver on our vision of autonomous IT operations, driven by machine learning, to help enterprises accelerate their digital transformation initiatives. To this end, we are excited to welcome Bryan Dell and Steve Walske to the BigPanda team.”

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Libby Kearney