Benefits
- Automate problem analysis: AI automatically detects problem patterns, analyzes trends, and generates clear problem statements.
- Identify the accurate root cause: Unify siloed incident response data across observability, ITSM, and unstructured data to pinpoint the root cause.
- Get actionable resolution steps: Proposed solutions with step-by-step fixes to resolve problems at scale and improve service reliability.
- Increase productivity: Allow your teams to focus on proactive improvements and innovation.
BigPanda Problem Management gives your teams AI-powered root cause and trend analysis and recommended remediation actions. These insights help responders confidently remediate recurring incidents, prioritize resources, and improve the reliability of your services.
- Prevent recurring incidents and improve service reliability AI-powered root cause analysis reveals the true source of issues so that teams can quickly and confidently remediate problems. Clear resolution guidance saves responders’ time, makes systems and services more predictable, and improves the end-user experience.
- Improve cost efficiency Addressing the root cause accurately and quickly avoids ongoing resource costs dedicated to fixing the symptoms of recurring incidents. Built on the BigPanda IT Knowledge Graph, Problem Management unifies observability data, ITSM, and unstructured organizational knowledge. It eliminates manual data collection and instantly delivers insights for accurate root cause analysis.
- Focus your resources on innovation, not firefighting Responders spend less time manually fixing recurring incidents, freeing up resources and allowing your teams to focus on innovation and company growth.
Key capabilities
- Clear problem identification: Keep teams working on the most important problems by proactively identifying critical problem areas based on historic incidents and root cause.
- Guided resolution steps: BigPanda automatically creates and delivers clear, step-by-step solutions so IT Problem Managers can address the root cause of issues, resolve them at scale, and measurably improve service reliability.
- Prioritization to minimize downtime: Problem Managers can prioritize resources for maximum business impact. BigPanda gives them multiple solution paths, effort estimates, and projected downtime saved.
- Data-driven decision making: Incident Analysis Reports reveal trends, themes, and the overall performance of your incident management processes. Analyze patterns by vendor, changes, or time, and visualize outcomes with interactive charts to help track progress and drive improvements.
Prevent recurring incidents
Overcome incomplete data
Actionable solutions
Challenge
High volume of incidents repeating as a result of the same issues that elude Problem Managers.
Problem Managers rely on disconnected teams for data, creating gaps and errors. They are unable to see the full impact of incidents.
Problem Managers lack clarity on remediation because they don’t own the underlying technology, so they are left unsure of the steps to resolve issues.
How BigPanda helps
AI automatically detects problem patterns and analyzes trends.
Unify siloed incident response data to accurately identify the root cause with full context.
Problem Managers receive actionable resolution guidance with estimated levels of effort.
Business value
Save response teams' time and reduce frustration for end users.
Address the true root cause and resolve issues at scale.
Your teams confidently resolve the highest priority issues, knowing they will make the biggest business impact on improved service reliability.
Prevent recurring incidents
Challenge
High volume of incidents repeating as a result of the same issues that elude Problem Managers.
How BigPanda helps
AI automatically detects problem patterns and analyzes trends.
Business value
Save response teams' time and reduce frustration for end users.
Overcome incomplete data
Challenge
Problem Managers rely on disconnected teams for data, creating gaps and errors. They are unable to see the full impact of incidents.
How BigPanda helps
Unify siloed incident response data to accurately identify the root cause with full context.
Business value
Address the true root cause and resolve issues at scale.
Actionable solutions
Challenge
Problem Managers lack clarity on remediation because they don’t own the underlying technology, so they are left unsure of the steps to resolve issues.
How BigPanda helps
Problem Managers receive actionable resolution guidance with estimated levels of effort.
Business value
Your teams confidently resolve the highest priority issues, knowing they will make the biggest business impact on improved service reliability.
