Platform components
BigPanda’s Unified Analytics for IT Operations
Insights and KPIs from complex IT Operations data improve incident management workflow and business outcomes.
IT executives, NOC managers, and service owners require data-driven insights for operational excellence. Fragmented data and tools make it difficult to establish and track KPIs for streamlined incident workflows, and without these metrics reporting on IT achievements and demonstrating their impact on business outcomes becomes challenging.
Powerful, highly interactive IT Operations dashboards deliver new insights into IT-enabled business improvements
Drive organizational improvements with highly interactive ITOps dashboards from complex data. Gain new insights from ready-to-use KPIs that measure, track and display IT Operations performance and trends against targets, and use them to build new value use cases that articulate business impact from ITOps improvements.
Lumen Technologies manages the backbone for a large portion of the world’s network traffic, so operational awareness is critical for us at all times. BigPanda’s Unified Analytics helps unify monitoring and observability data into a single pane of glass.
We can build custom dashboards and create custom KPIs unique to our business, which helps us avoid surprises and illuminate ways we can optimize incident management workflows.”
The four tenets of a modern, Unified Analytics platform
for IT Operations
Unified IT
Operations data
Ingest, normalize and tag complex ITOps data—from monitoring and topology tools to ticketing and service desk solutions—into a single pane of glass.
End-to-end
visibility
A new, purpose-built data model makes it easy to understand incident management breakdown and categorization without complex calculations.
Self-service ITOps
analytics and reports
Create your own ITOps dashboards or customize existing metrics from a library of best practices using a visual, drag-and-drop experience that simplifies KPI measurement.
IT Operations
KPI exploration
Easily explore interrelated ITOps KPIs to ask questions of your data, and derive insights to help drive operational incident workflow improvements.
BigPanda’s Unified Analytics delivers a unique perspective on how to translate ITOps metrics and KPIs into business impact across different IT roles.
Operational and Value Dashboard Library
Unified Analytics also comes with a complete library of ready-to-use operational and value dashboards. Designed by our experts and based on industry best practices, these dashboards help you rapidly track and display common IT Operations KPIs, metrics and trends vital for planning and measurement.
As a trusted advisor and partner to corporate IT organizations, Ballast Services strives to help our customers optimize their technology and internal workflows to make digital business more observable and resilient.