Prevent incidents with AI-powered IT change and problem management
Prevent recurring incidents and improve customer experiences with scalable, proactive change and problem management from BigPanda AI Incident Prevention.
Improve reliability with proactive service management
Give your teams automated analysis and suggested remediation actions, powered by the BigPanda IT Knowledge Graph.
AI-powered Change Risk Management
Automatically ingest and analyze change requests, including historical insights and affected configuration items (CIs), to instantly get the full context around change risks. Quickly assess complexity and downstream impact, improve CAB effectiveness, and prevent production incidents.
Fast, confident IT problem management
BigPanda Problem Management gives your teams AI-powered root cause and trend analysis and recommended actions, so they can confidently remediate recurring incidents, prioritize resources, and improve the reliability of your services.
Guided resolution steps
BigPanda delivers clear reasoning and step-by-step solutions for both change and problem management. Teams get rollback plans and root-cause remediations so they can resolve issues at scale and measurably improve service reliability.
Enterprise-grade analytics, simplified
Decision makers gain clear insights from dashboards that track performance across changes, recurring issues, and large-context incident analysis. Use ready-made reports or create custom ones with natural language prompts to uncover patterns across your service organization.
AI-powered data foundation
BigPanda unifies observability, ITSM, and organizational data to deliver out-of-the-box insights, clear risk scores, and accurate root cause analysis without manual reviews or siloed data collections.
Predict and prevent incidents with BigPanda
“Change-related incidents are one of the biggest generators of unnecessary alert noise. We’ll use the BigPanda Root Cause Changes tool to gain a clearer understanding of the underlying causes behind incidents for faster response.”
“The rapid, automated extraction of meaningful insights using BigPanda generative AI from our complex IT alert environment not only improves our L1 response but also reduces escalations to our L2 and L3 experts.”
“Human-executed change is still the most significant contributor to IT outages.”
ITSM Best Practices for Effective IT Change Management
Gartner, Dec. 2024
FAQ
How does BigPanda calculate change risk scores?
BigPanda generates risk scores by analyzing historical change data, similar changes, relevant related incidents, and past incidents to provide clear, explainable insights with recommended mitigations.
Can BigPanda’s change risk analysis prevent incidents?
Yes, by identifying high-risk changes before they go into effect and providing clear mitigation steps, change management teams can confidently mitigate the risk and prevent incidents from occurring.
Check out more related content
Solution Brief
AI Incident Prevention solution brief
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