Prevent incidents with AI-powered IT change and problem management
BigPanda AI Incident Prevention helps teams stop change-related incidents before they happen with scalable, proactive change and problem management.
Improve reliability with proactive service management
The BigPanda change risk management and problem management features give your teams automated analysis and suggested remediation actions.
AI-powered change risk management
BigPanda change risk management automatically ingests and analyzes change requests, including historical insights and affected configuration items (CIs), to instantly get the full context around change risks. Quickly assess complexity and downstream impact, improve your change advisory board (CAB) effectiveness, and prevent production incidents.
Fast, confident IT problem management
BigPanda problem management provides your teams with AI-powered root cause and trend analysis, as well as recommended actions, so they can confidently remediate recurring incidents, prioritize resources, and improve the reliability of your services.
Guided resolution steps
BigPanda AI Incident Prevention delivers clear reasoning and step-by-step solutions for both IT change risk management and problem management. Your teams get rollback plans and root-cause remediations, enabling them to resolve issues at scale and measurably improve service reliability.
Enterprise-grade analytics, simplified
Unified analytics provides decision makers with clear insights from dashboards that track performance across changes, recurring issues, and large-context incident analysis. Use ready-made reports or create custom ones with natural language prompts to uncover patterns across your service organization.
AI-powered data foundation
The BigPanda IT Knowledge Graph unifies your observability, ITSM, and organizational data to deliver out-of-the-box insights, clear risk scores, and accurate root cause analysis, eliminating the need for manual reviews and siloed data collections.
Predict and prevent incidents with BigPanda
“Change-related incidents are one of the biggest generators of unnecessary alert noise. We’ll use the BigPanda root cause changes tool to gain a clearer understanding of the underlying causes behind incidents for faster response.”
“The rapid, automated extraction of meaningful insights using BigPanda generative AI from our complex IT alert environment not only improves our L1 response but also reduces escalations to our L2 and L3 experts.”
“Human-executed change is still the most significant contributor to IT outages.”
ITSM Best Practices for Effective IT Change Management
Gartner, Dec. 2024
White paper
Derisking IT Change Management with Agentic AI
Learn how agentic AI prevents change-related incidents and reduces operational downtime.
FAQ
How does BigPanda calculate change risk scores?
BigPanda AI Incident Prevention generates risk scores by analyzing historical change data, similar changes, relevant related incidents, and past incidents to provide clear, explainable insights with recommended mitigations.
Can the BigPanda change risk analysis prevent incidents?
Yes, BigPanda change management identifies high-risk changes before they take effect and provides clear mitigation steps, so your IT change management teams can confidently mitigate risk and prevent incidents from occurring.
How does BigPanda identify recurring issues?
BigPanda analyzes historical incidents, problem categories, and change patterns to uncover recurring issues and systemic contributors to service degradation. Teams receive clear trend insights and recommended fixes that guide continuous improvement efforts and long-term stability.
Does BigPanda work with my existing tools?
Yes. BigPanda integrates with your observability, CI/CD, ITSM, and change systems to provide connected analysis without requiring process changes or new workflows. These integrations enable teams to adopt preventative practices without tool disruption.
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