IT is transforming – and with it, so are the roles and responsibilities within your IT organization. The key to delivering optimal business performance and accelerating your velocity relies not only on deploying the right technologies and tools, but also on your human IT Ops, NOC, DevOps and SRE teams. Here’s what you need to know to help them, and your enterprise, succeed!
When different IT Ops teams can only see their own perspective of an incident – the technology being used is often the least of their worries. Subjective opinions and egos often reign, breaking down collaboration on the personal level. Can AIOps help?
When an incident happens in today’s complex, dynamic IT environments – often the biggest challenge is collaborating between disparate teams to understand what happened and resolve the issue. What do you do when you need to have a lot of cooks in the kitchen?
When I read Greg Ferro’s infamous “Why I hate ITIL so much” blog back in 2015, I have to admit that I agreed with most (albeit not all) of what he said. Maybe it’s the issues that I have with authority in general, or maybe it’s my many years of working within the constraints of […]
