Jason leads the Customer Success team, focused on fast, effective onboarding of customers to the BigPanda platform and lasting relationships with customer based on continued value realization. Jason’s passion is around accelerating customers on their AIOps journey, with a focus on practical applications of BigPanda to meaningfully improve operations performance, efficiency, and quality of life. He’s a strong believer in Operations as a strategic function in large enterprises.
Jason started his career as a helicopter pilot in the US Marines, which prepared him for the scale, speed, and complexity of global digital services that he would support at Activision-Blizzard. Over a 10-year period, Jason led Blizzard’s IT Operations transformation to support multi-product, always-online global gaming services with an AIOps-driven centralized OpsCenter that provided 24/7 monitoring and incident management across corporate and production services.