Automate incident management with Jira Service Management and BigPanda
Transform noisy observability alerts into context-rich tickets. Orchestrate fast, end-to-end incident resolutions with AI.
Unify observability insights with ITSM teams and workflows
Give IT teams the visibility to proactively identify and resolve incidents before end-users detect issues and create service tickets.
Reduce alert and incident fatigue with context-rich tickets
Automatically create Jira Service Management tickets enriched with correlated alerts, topology, CMDB, and change data that enable response teams to take the right action, the first time.
Accelerate manual incident triage workflows
Automatically analyze incidents using AI to rapidly categorize and prioritize incidents according to their potential impact.
Improve response times with fewer re-assignments
Route specific alerts within an incident to the qualified L2/L3 teams in a single ticket that keeps everyone aligned with shared responsibility.
Reduce escalations and business team disruptions
Automate L1 triage with AI-powered insights into impact, root cause, and next steps for more accurate, confident L1 decisions.
FAQ
How does this integration improve incident management?
The BigPanda and Jira Service Management integration improves incident management by automatically creating Jira tickets enriched with context from BigPanda incidents. This gives all teams a single source of truth, making collaboration easier and speeding up resolution.
What types of Jira Service Management integrations are available?
A native Jira Service Management integration enables bidirectional data sharing between BigPanda and Jira Service Management. BigPanda will populate tickets with alerts, incident details, AI analysis, root cause analysis, similar incidents, recommended actions, and more.
Learn more about how BigPanda works with Jira Service Management
Jira Service Management integration documentation
JSM + BigPanda integration announcement blog post
