Uncover the impact
of cross-domain
incidents

BigPanda utilizes AI to automatically correlate related, ongoing incidents, revealing hidden dependencies and accelerating triage.

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Gain a full understanding of interrelated IT incidents

Understanding incident relationships across shared infrastructure is time-consuming and a manual process. BigPanda Incident Correlation clusters related incidents, providing cross-domain visibility and explainability for faster resolution.

Reveal the full impacts and effects of incidents

Gain a comprehensive view of related incidents that are simultaneously occurring across applications and services. Uncover how these incidents relate to each other, understand their full impact, and identify which applications and services are affected.

A topology map displaying the incident cluster, highlighting the main incident and all related incidents connected to it.

BigPanda delivers AI-generated summaries that detail the cluster of incidents and expose the reasoning behind their relationship.

Accelerate root cause analysis

Connect incidents across different applications, services, and domains with additional context from service desk tickets, observability, and external events. Gain a clear understanding of the root cause of issues with clear, concise, AI-generated incident summaries.

Automate and improve the efficiency of incident triage

Understand the downstream effects of incidents and give responders recommended next steps based on past similar incidents to prioritize resources, identify the best triage actions, and engage the right teams quickly.

BigPanda allows SREs to instantly view all change management requests in their environment and assess their associated risks.

FAQ

What is incident correlation?

Incident Correlation automatically groups disparate incidents and alerts that share a root cause or dependency. It utilizes AI to reveal hidden relationships, providing operators with a unified view of a major issue.

How does it work?

BigPanda uses an advanced AI engine that institutional knowledge and GenAI to connect incidents across different technology domains. It exposes the suggested relationships, causes, and confidence levels for investigation.

How does incident correlation help SRE teams?

Incident correlation gives SRE teams cross-domain visibility across applications, services, and shared infrastructure. This helps SREs identify the likely root cause for incidents and areas of opportunity to automate processes and build reliable systems.