Incident Triage

One of the most painful parts of the incident management lifecycle is triage: the time it takes first incident responders to determine the next action when facing a barrage of IT incidents. Why? Because these incidents often lack the critical business context necessary to conduct triage: factors like their relative severity based on business priorities, the services or customers they impact, their routing information and more. Not any more. Say goodbye to guessing: Introducing Automatic Incident Triage by BigPanda.

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