If you are indiscriminately escalating your incidents because they are lacking the operational and business context to solve them, and in the process losing valuable time in resolving critical incidents and outages, maybe it’s time you learned about BigPanda’s Open Integration Hub and Open Box Machine Learning.

BigPanda bubbles-up extremely important operational and business context and makes it easily available to operators as enriched, context-rich incidents. This includes information such as root cause, severity, run-books, potential customer impact and more – and helps them quickly resolve incidents on their own, dramatically reducing MTTR.

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