Customer enablement
Two ways to get good at BigPanda.
Technical Documentation is the reference — every integration, field, and API call, kept current with the platform. BigPanda University is the curriculum — guided courses and certifications that take an operator from first login to credentialed.
The two offerings
Reference when you’re stuck.
Curriculum when you’re growing.
They answer different questions, so they’re built differently. Most teams use both — docs at the keyboard, University between releases.
01 / Curriculum
BigPanda University
“How do I get my team good at this?”
Self-paced courses that build in order, ending in a certification your team can put on a résumé and you can point to in an audit. Free for customers and partners — sign in with your company email.
- CertCertified BigPanda Operator
- CertCertified AI Assistant User
- CourseAIOps Foundations
- CourseWorking from BigPanda
- CourseContinuous Improvement with Unified Analytics
- 98%Course satisfaction
- 24,000+Learners enrolled
- 3Certification paths
02 / Reference
Technical Documentation
“How does this actually work?”
Step-by-step instructions and complete reference for every BigPanda process and component — written for the person who has a console open in the other tab. Searchable, versioned against each release, and linked straight from the product.
Start here
Pick the shape of your week
Each path pulls from both offerings, in the order that actually works.
We just rolled out BigPanda
Goal: your first correlated incident within two weeks.
1
Read Get Started
2
Take AIOps Foundations
3
Connect your first monitoring tool
4
Certify one operator
I need an answer right now
Goal: unblock the thing in front of you, in minutes.
1
Search the docs
every field, payload, and endpoint
2
Check the interactive API reference
test the call before you ship it
3
Confirm against release notes
did behavior change this release?
We’re still evaluating
Goal: judge how supportable this is before you sign.
1
Browse the docs — they’re public
no login, nothing gated
2
Skim the course catalog
see what your team would learn
3
Read the certification outlines
what “trained” means here
Alongside the two
Everything else you’ll reach for
Release notes
New functionality and system improvements, release by release — the fastest way to see what changed under you.
Interactive API reference
Build integrations, manage incidents, and update BigPanda elements in bulk — try each call in the browser first.
Questions
Before you sign in
Still stuck? The customer education team answers directly.
I’m new to BigPanda. Where should I start?
Start with Get Started in the documentation to stand up your first integration, then take AIOps Foundations in University for the concepts behind it. The onboarding path above sequences both.
Do I need an account to read the documentation?
No. Technical Documentation is open — search it, link it, and share it with your team without signing in. University requires a free account so your course progress and certifications are saved to you.
I can’t access my BigPanda Education account.
Accounts are tied to your company email address. If a reset doesn’t reach you, email customereducation@bigpanda.io and the team will sort it out.
Why haven’t I received my confirmation email?
Check spam, then confirm you registered with your company address rather than a personal one — personal domains are filtered at sign-up.
Where do I find information about new features?
Release notes cover what shipped; the documentation section for that area is updated in the same release. University adds a course when a feature is large enough to need one.
Enable one person, or the whole operations floor.
Documentation is open to everyone. University is included with your BigPanda subscription — there’s no seat count to negotiate.
Contact
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