Get to know a Panda: Paul Bucklin
How do you describe what you do to your friends or family?
I help companies ensure the services (like their website, order system, online billing) work as expected and reduce the amount of IT issues that might otherwise impact their customers.
How do you explain what BigPanda does?
We help companies automate out the bureaucracy of event and incident management to improve the stability of business services and reduce the cost of IT operational support models.
What do you love about BigPanda?
Our culture. I’ve been part of several sales cultures and this is the first time where everyone truly seems to enjoy being together, working hard with little or no silos.
What was one of your first jobs?
I started out as an industrial engineer for a grocery retail company. I would go to store locations and run time studies to help them optimize labor models, store layouts, and other processes to help reduce the cost of operations and remain competitive against the big players.
What’s one of your superpowers?
My ability to make up songs on the spot for my kids set to popular melodies!