Avatar

About Dan Turchin

Dan Turchin was BigPanda's VP of Product. Follow Dan on Twitter: @dturchin. Connect with Dan on LinkedIn.

Three key themes from ServiceNow Knowledge16

By |2018-04-17T18:42:34+00:00May 26th, 2016|Blog|

Decompressing from an exhausting, inspirational few days at Knowledge16, the annual ServiceNow event...

From humble beginnings (my first Knowledge was a few hundred attendees in a tent in San Diego), Knowledge has become a global tour de force. This year, Mandalay Bay could barely contain more than 11,000 customers and partners (and the expo hall could barely contain more than 100 decibels of the tech equivalent of Queensryche). Getting into the keynote felt like rush hour on the subway in midtown Manhattan. 

BigPanda for HipChat Connect: The pint of Guinness your DevOps teams deserve

By |2019-04-17T06:52:26+00:00April 4th, 2016|Blog|

You’ve solved your noisy alert problem with BigPanda. Now solve your noisy ChatOps problem with BigPanda and HipChat, thanks to HipChat’s new integrations platform, HipChat Connect.

If every incident update were to push a new message, your Ops chatrooms would quickly become more crowded than O’Malley’s Pub on St. Patty’s Day. BigPanda now integrates with HipChat  via HipChat Connect, so you can not only view the status of BigPanda incidents in HipChat, but also view incident details with links to relevant actions in the glance view beside the chat room.

MonitoringScape Live episode 2: Monitoring Containers

By |2018-04-17T18:15:27+00:00March 10th, 2016|Blog|

More than ever, we live in an age of now. Movies on-demand. Health metrics streamed to wearables. Package delivery by drone. Any cuisine, any time.

Immediate everything enabled by technology requires new application architectures, organizational thinking, and approaches to performance monitoring.

One of the technology trends most associated with this "short attention span lifestyle" is the segmentation of services and workloads into containers.

Sam Kendall’s noisy alert problem

By |2018-04-17T18:15:30+00:00February 23rd, 2016|Blog|

Sam’s a father of two boys living in the bucolic LA suburb of West Covina. He’s a family first guy who paints model military cargo planes for fun, makes award-winning paella, hates his commute, and loathes his phone between the hours of midnight and 4:00 AM.

Sam was a kid when he joined News Corp as a help desk analyst in 2000. More than 15 years later and he’s now Sr. Director of IT managing a growing team of 30 NOC engineers, sys admins, and DBAs. Over the years, he has received more promotions than Trump on his own Twitter feed by delivering results and never wavering from two core beliefs that influence everything he does:

MonitoringScape Live episode 1: cloud monitoring

By |2018-04-17T18:45:11+00:00February 10th, 2016|Blog|

We’re more dependent than ever on cloud infrastructure. At work. At home. At play. But what happens when the cloud fails? Ask the more than 75 million Netflix subscribers or more than 100,000 companies that rely on Salesforce.com. They’ll tell you cloud failures are costly and painful.

Cloud-based apps and services must be available all the time… and yet they aren’t. DevOps and NOC teams responsible for maintaining their health must resolve issues immediately… and yet they can’t. On this MonitoringScape Live episode hear from the experts why cloud monitoring is critical, why it’s hard, and what organizations are doing to help all of us live cloudier, better lives.

In search of DevOps: 11 questions this picture made me ask

By |2018-04-17T18:21:11+00:00January 31st, 2016|Blog|


We all agree on what DevOps isn’t: a product, service, mineral, or celestial body. And we mostly agree to disagree on when the coveted “DevOps” badge is earned. All of which is deeply unsatisfying.

I needed an answer to the question “what is DevOps?” so I turned to that oracle in the cloud, that omniscient arbiter of global zeitgeist. Boy was I disappointed.

Above is the first Google image result for the search “DevOps”.

Huh? 11 questions it made me ask...

Integrate and correlate your Catchpoint alerts with BigPanda

By |2018-04-17T18:21:07+00:00January 13th, 2016|Blog|

We’re happy to announce that BigPanda now integrates with Catchpoint! Catchpoint is a popular cloud-based monitoring tool used by ops teams to measure availability and performance for synthetic transactions and real user web sessions. By integrating with BigPanda, Catchpoint customers can now aggregate all of their monitoring alerts in one place, intelligently clustering them to reduce alert noise and spot critical issues faster.

What is DevOps? And why you’re not there yet.

By |2018-04-17T18:21:01+00:00December 21st, 2015|Blog|

As a TechOps community, we’re awash in buzz words. Most are initially used to establish geek credibility yet quickly become cliches. Take, for example, the term “DevOps”. From its inception as a Twitter hashtag used to promote a meetup in bucolic Ghent, Belgium in 2009, it began to be co-opted months later by ops teams around the world aspiring to manage infrastructure with code.

15 hours of down time… avoided: part two of a two-part series

By |2019-04-17T06:35:21+00:00October 31st, 2015|Blog|

This is part two of a two-part post about using event correlation to thwart DDoS attacks. Channeling Mark Twain: it would have been shorter if I had more time. In the last post I described why DDoS attacks for SaaS providers are no different than performance and availability issues experienced in other domains like healthcare, finance, or retail. In this post I’ll share a customer story about a security breach that never happened… thanks to a savvy DevOps team and data science.

Why DDoS attacks aren’t just a security problem… and monitoring traffic isn’t the solution – Part One

By |2019-04-17T02:03:44+00:00October 16th, 2015|Blog|

Every company’s a target, every customer’s at risk. But the now-cliched threat of data breaches from Distributed Denial of Service (DDoS) attacks obscures a bigger threat: outages that impact not just data integrity but also profitability, brand equity, and customer retention. 

The volume of attacks is growing and so is the impact of down time. According to Akamai’s most recent State of the Internet report, DDoS attacks are a bigger threat than ever before. “The number of DDoS attacks continued to increase substantially in Q2 2015, more than doubling the number observed in Q2 2014.”

Until DevOps becomes NoOps, there’s Service Health Analytics

By |2019-04-17T03:08:20+00:00October 5th, 2015|Blog|

We’re adjusting to the new reality that DevOps is a compelling layover on the journey between legacy ops and self-healing infrastructure. Eliminating the cultural gap between developers and operations, the now-cliched state of IT nirvana called “DevOps”, is by no means the end goal. The goal is reliable system performance and availability without human intervention - the panacea called “NoOps”.

Service Health Analytics: make better IT ops decisions faster

By |2019-04-15T14:03:39+00:00September 29th, 2015|Blog|

We’re proud to be unveiling a new concept we pioneered in the den that finally moves beyond dashboards as eye candy to a new place where IT analytics can be used to make better ops decisions. It’s called Service Health Analytics and it exposes all data from all monitoring sources in the form of configurable dashboards that can be customized, saved, and shared.

Hey Silicon Valley, you’re wrong about “Data Science” and “Machine Learning”

By |2019-04-17T02:01:54+00:00August 31st, 2015|Blog|

Tsunami detection. Crop dusting. Biohazard monitoring. What may sound like innuendos in the next EL James novel are also fields being revolutionized by quant jocks and smart algorithms. And yet, despite all the innovation, we technorati continue to bastardize the terms “data science”, “machine learning,” and “big data”. They’ve become lazy speak for “we’re not sure what we’re doing so we’ll hand wave cliches until we have real technology and a business model."

Rishi’s better than you at just about everything. Here’s his advice for CIOs.

By |2019-04-17T02:58:09+00:00August 12th, 2015|Blog|

Rishi is too humble to be the CIO of a Fortune 100 bank, too busy to be the father of four, too accomplished to blog about ice cream, and too educated to love John Gray. Mostly, he's too unpredictable to fit stereotypes and too passionate about everything he does to do anything at less than full throttle.

I met Rishi this week at the Pacific Crest Global Technology Leadership Forum in Vail where he was presenting and I was lucky to be in the audience. We spent an hour together before his talk that inspired me to rescue Nepalese orphans... and eat more ice cream.

Rishi's been an IT leader since before we called it that. He has helped organizations grow and shrink and grow again. He's more scared about the state of IT today than he has ever been.

Here are excerpts from the discussion...

What is MTTR? Or why not to feed the baby cognac.

By |2019-04-16T07:31:57+00:00July 31st, 2015|Blog|

What is MTTR? Don’t answer with what it stands for or how you use it. The question is more philosophical than literal. For too long we’ve measured operational performance based on the number of minutes it takes to resolve an incident. The almighty trend line slopes down then we gulp milk from the jug of IT inflated ego like NASCAR drivers drunk on Nagios exhaust fumes.

Like the Zen riddle about one hand clapping it’s important to first ask:

  1. What’s an incident?
  2. What does it mean to resolve one? …and (the ever-blasphemous)
  3. Is it unequivocally better to resolve them quickly?

My answers...

How 83% noise suppression saved Vlad a million dollars so far this year

By |2019-04-17T02:53:53+00:00April 21st, 2015|Blog|

I met Vlad in the bar in Vegas after a long day of telco NOC drudgery. He was enjoying his whisky and clearly didn’t want to be interrupted by me asking about his datacenter. I could tell he’d rather I had asked about anything else… Cat Stevens, Greek myths, Faberge eggs. Anything. I interrupted him anyway and asked what’s required to go from the three nines he referenced in his keynote to the five nines his customers demand. He winced in pain. I thought he swallowed an ice cube or his Johnnie Walker was laced with cyanide. Turns out he was deep in thought. He proceeded to share wisdom that inspired me… to drink whisky and grow facial hair.