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About Dan Turchin

Dan Turchin was BigPanda's VP of Product. Follow Dan on Twitter: @dturchin. Connect with Dan on LinkedIn.

Three key themes from ServiceNow Knowledge16

By |2018-04-17T18:42:34+00:00May 26th, 2016|Blog|

Decompressing from an exhausting, inspirational few days at Knowledge16, the annual ServiceNow event...

From humble beginnings (my first Knowledge was a few hundred attendees in a tent in San Diego), Knowledge has become a global tour de force. This year, Mandalay Bay could barely contain more than 11,000 customers and partners (and the expo hall could barely contain more than 100 decibels of the tech equivalent of Queensryche). Getting into the keynote felt like rush hour on the subway in midtown Manhattan. 

BigPanda for HipChat Connect: The pint of Guinness your DevOps teams deserve

By |2019-04-17T06:52:26+00:00April 4th, 2016|Blog|

You’ve solved your noisy alert problem with BigPanda. Now solve your noisy ChatOps problem with BigPanda and HipChat, thanks to HipChat’s new integrations platform, HipChat Connect.

If every incident update were to push a new message, your Ops chatrooms would quickly become more crowded than O’Malley’s Pub on St. Patty’s Day. BigPanda now integrates with HipChat  via HipChat Connect, so you can not only view the status of BigPanda incidents in HipChat, but also view incident details with links to relevant actions in the glance view beside the chat room.

MonitoringScape Live episode 2: Monitoring Containers

By |2018-04-17T18:15:27+00:00March 10th, 2016|Blog|

More than ever, we live in an age of now. Movies on-demand. Health metrics streamed to wearables. Package delivery by drone. Any cuisine, any time.

Immediate everything enabled by technology requires new application architectures, organizational thinking, and approaches to performance monitoring.

One of the technology trends most associated with this "short attention span lifestyle" is the segmentation of services and workloads into containers.

Sam Kendall’s noisy alert problem

By |2018-04-17T18:15:30+00:00February 23rd, 2016|Blog|

Sam’s a father of two boys living in the bucolic LA suburb of West Covina. He’s a family first guy who paints model military cargo planes for fun, makes award-winning paella, hates his commute, and loathes his phone between the hours of midnight and 4:00 AM.

Sam was a kid when he joined News Corp as a help desk analyst in 2000. More than 15 years later and he’s now Sr. Director of IT managing a growing team of 30 NOC engineers, sys admins, and DBAs. Over the years, he has received more promotions than Trump on his own Twitter feed by delivering results and never wavering from two core beliefs that influence everything he does:

MonitoringScape Live episode 1: cloud monitoring

By |2018-04-17T18:45:11+00:00February 10th, 2016|Blog|

We’re more dependent than ever on cloud infrastructure. At work. At home. At play. But what happens when the cloud fails? Ask the more than 75 million Netflix subscribers or more than 100,000 companies that rely on Salesforce.com. They’ll tell you cloud failures are costly and painful.

Cloud-based apps and services must be available all the time… and yet they aren’t. DevOps and NOC teams responsible for maintaining their health must resolve issues immediately… and yet they can’t. On this MonitoringScape Live episode hear from the experts why cloud monitoring is critical, why it’s hard, and what organizations are doing to help all of us live cloudier, better lives.

In search of DevOps: 11 questions this picture made me ask

By |2018-04-17T18:21:11+00:00January 31st, 2016|Blog|


We all agree on what DevOps isn’t: a product, service, mineral, or celestial body. And we mostly agree to disagree on when the coveted “DevOps” badge is earned. All of which is deeply unsatisfying.

I needed an answer to the question “what is DevOps?” so I turned to that oracle in the cloud, that omniscient arbiter of global zeitgeist. Boy was I disappointed.

Above is the first Google image result for the search “DevOps”.

Huh? 11 questions it made me ask...

Integrate and correlate your Catchpoint alerts with BigPanda

By |2018-04-17T18:21:07+00:00January 13th, 2016|Blog|

We’re happy to announce that BigPanda now integrates with Catchpoint! Catchpoint is a popular cloud-based monitoring tool used by ops teams to measure availability and performance for synthetic transactions and real user web sessions. By integrating with BigPanda, Catchpoint customers can now aggregate all of their monitoring alerts in one place, intelligently clustering them to reduce alert noise and spot critical issues faster.

What is DevOps? And why you’re not there yet.

By |2018-04-17T18:21:01+00:00December 21st, 2015|Blog|

As a TechOps community, we’re awash in buzz words. Most are initially used to establish geek credibility yet quickly become cliches. Take, for example, the term “DevOps”. From its inception as a Twitter hashtag used to promote a meetup in bucolic Ghent, Belgium in 2009, it began to be co-opted months later by ops teams around the world aspiring to manage infrastructure with code.

15 hours of down time… avoided: part two of a two-part series

By |2019-04-17T06:35:21+00:00October 31st, 2015|Blog|

This is part two of a two-part post about using event correlation to thwart DDoS attacks. Channeling Mark Twain: it would have been shorter if I had more time. In the last post I described why DDoS attacks for SaaS providers are no different than performance and availability issues experienced in other domains like healthcare, finance, or retail. In this post I’ll share a customer story about a security breach that never happened… thanks to a savvy DevOps team and data science.