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Predict and prevent IT incidents

Use BigPanda prevention intelligence and continuous learning to avoid IT outages and become more resilient.

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Stop incidents before they start

Reduce repeat incidents, mitigate change risk, and strengthen operational resilience with continuous AI learning and insight.

Predict change-related incident risk

The change risk dashboard uses AI to analyze proposed changes, predict potential issues, and enable proactive adjustments that minimize change-induced incidents and costly rollbacks.

View all change requests in the change risk dashboard and assess their associated risk.
The problem identification dashboard leverages AI to cluster incidents based on historical similarities.

Identify and resolve recurring issues proactively

Use the problem identification dashboard to cluster incidents based on historical similarities, identify underlying patterns, and uncover the root cause of repeat incidents so you can proactively implement permanent fixes that prevent future occurrences.

Operationalize learnings and insights

The BigPanda AI Incident Assistant automatically analyzes and synthesizes all incident-related data—including ITSM tickets, collaboration channels, and bridge calls—to capture, operationalize, and apply lessons learned that can help prevent repeat incidents and enhance agentic AI recommendations.

The BigPanda AI Incident Assistant provides situational context for responders handling event-based and end-user-initiated issues.
The BigPanda AI Incident Assistant generates post-incident reports to understand why it happened, what was affected, and how it can be prevented.

Automate incident reports

Use the AI Incident Assistant to automatically generate comprehensive post-mortem reports and ensure consistent documentation of root causes, timelines, and actions taken.

FAQ

Can BigPanda prevent change-related outages?

Yes, BigPanda helps you prevent change-related outages by using AI to analyze proposed changes and compare them with past incidents. Then, through the change risk dashboard, it recommends preventative actions and predictive insights to minimize change-induced disruptions.

How does BigPanda help prevent future incidents?

BigPanda provides predictive IT insights and identifies recurring issues and potential risks through its problem identification dashboard, which analyzes trends and patterns. This enables you to resolve incidents proactively and prevent future service disruptions.

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ANALYST REPORT

Real-World Incident Response, Management, and Prevention

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