Predict and prevent IT incidents

BigPanda AI Incident Prevention uses proactive and scalable prevention intelligence to avoid IT outages and make your organization more resilient.

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Predictive ITOps for IT incident predictions.

Stop incidents before they start

BigPanda AI Incident Prevention helps reduce repeat incidents, mitigate change risk, and strengthen operational resilience with continuous AI learning and insight.

Predict change-related incident risk

The change risk dashboard uses AI to analyze proposed changes, predict potential issues, and enable proactive adjustments that minimize change-induced incidents and costly rollbacks.

View all change requests in the change risk dashboard and assess their associated risks.

BigPanda problem management reveals the underlying issues so IT problem managers can resolve problems quickly.

Proactively identify and resolve recurring issues

BigPanda problem management identifies underlying patterns and uncovers the root cause of repeat incidents, enabling your teams to implement permanent fixes that prevent future occurrences.

Operationalize learnings and insights

BigPanda AI Incident Assistant automatically analyzes and synthesizes all incident-related data—including from ITSM tickets, collaboration tools such as email and messaging, and bridge calls—to capture, operationalize, and apply lessons learned that can help prevent repeat incidents and enhance agentic AI recommendations.

The BigPanda AI Incident Assistant provides situational context for responders handling event-based and end-user-initiated issues.

The BigPanda AI Incident Assistant generates post-incident reports to understand why it happened, what was affected, and future incident predictions..

Automate incident reports

AI Incident Assistant automatically generates comprehensive post-mortem reports, consistently documenting root causes, timelines, and actions taken. These post-incident reports help your teams understand why the incident occurred, what was affected, and how it can be prevented in the future.

FAQ

Can BigPanda prevent change-related outages?

Yes, BigPanda helps your teams prevent change-related outages by using AI to analyze proposed changes and compare them with past incidents. Then, through the change risk dashboard, it recommends preventative actions and predictive insights to minimize change-induced disruptions.

How does BigPanda help prevent future incidents?

BigPanda problem management analyzes trends and patterns to provide predictive IT insights and identify recurring issues and potential risks. It enables your teams to resolve incidents proactively and prevent future service disruptions.

Can BigPanda show the downstream impact of changes?

Yes. BigPanda change risk management correlates changes with related incidents, service dependencies, and historical patterns to reveal the true downstream impact. This helps teams accurately assess change risk, understand the potential blast radius, and take preventive action before users or critical services are affected.

How does BigPanda help teams investigate issues faster?

The BigPanda IT Knowledge Graph brings together data from observability, ITSM, change management, and collaboration tools, along with historical incidents, to provide immediate context. Teams can quickly identify patterns, contributing factors, and likely root causes, which reduces the need for repeat investigations and speeds incident understanding.