Automation

BigPanda 25 brought together ITOps and ITSM leaders from across industries to to discuss how agentic AI is transforming ITOps and and incident management.

IT operations have reached a breaking point. Hybrid cloud and modern software architectures have led to unprecedented increases in the scale, complexity, and fragmentation of IT infrastructures. In their attempts to manage this complexity, enterprises invest billions into observability tools, IT Service Management (ITSM) platforms, and outsourced Managed Service Providers (MSPs). Despite these investments, enterprises […]

The IT Knowledge graph uses data from observability tools, institutional knowledge, and user insights to power The BigPanda Agentic ITOps Platform.

This solution brief reviews how BigPanda uses AI to automate IT detection, triage, and resolution, improving operational efficiency and reducing downtime and costs.

Automatically surface actionable incidents and suppress low-impact alerts with AI-powered categorization, prioritization, and diagnosis.

BigPanda Unified Data Fabric combines siloed operational data and knowledge to surface critical insights and streamline incident workflows.

BigPanda Ops Centric AI turns fragmented IT noise into high-quality, actionable insights for proactive incident management.

Use GenAI-supported event correlation to streamline IT alerts, identify actionable issues, and enhance system reliability.

Gamma Communications plc uses BigPanda to streamline alert data, optimize incident response workflows, and improve operational efficiency.

ServiceOps is a technology-enabled approach that unifies ITOps and ITSM teams to facilitate more effective incident management.

Full-context operations deliver the platform, data, insights, and processes across cross-functional teams to facilitate the desired outcomes of ServiceOps.

Provide ITOps with fast, accurate, and consistent insights into every incident, impact, and probable root cause across distributed systems.

BigPanda 24 brought together ITOps leaders from across industries to discuss the future of AIOps and IT operations. CEO Assaf Resnick shares his thoughts.

Autodesk needed to streamline and improve its ITOps practice. With BigPanda in place, Autodesk reduced incidents by 69% and mean time to repair by 85%.

Cambia enriched its IT alert strategies, allowing its NOC team to identify critical alerts within 30 seconds.