Modern IT environments generate massive volumes of alerts, but without proper context, even the most advanced AIOps tools can fall short. This session will focus on Enrichment—the process of appending valuable, contextual metadata to alerts to make them more understandable, more actionable, and more useful in real-time triage and incident resolution.

BigPanda Principal Engineer Tony Bermeo will walk attendees through the fundamentals of enrichment, including how organizations can leverage existing sources like CMDBs, APM tools, cloud metadata, and custom files to build a richer, more insightful incident payload. We’ll highlight common challenges around noisy alerts, root cause isolation, and slow MTTR—and show how enrichment directly addresses these gaps.

Through live demonstrations and real-world examples, you’ll see how BigPanda customers are using enrichment to:

• Standardize payloads across diverse monitoring tools
• Automate alert correlation with more precision
• Empower frontline teams with context-driven dashboards.
• Improve alert quality, reduce resolution times, and streamline operational workflows.

Whether you’re just getting started with AIOps or looking to deepen your enrichment strategy, this session will offer best practices and practical takeaways to level up your incident management.