BigPanda AI Detection

Benefits

• Faster, more accurate detection: Automatically identify high-priority alerts that affect service and require immediate attention, then correlate and enrich them into context-rich incidents for comprehensive visibility.
• Improve contextual understanding: Provide all teams with a holistic view of the alerts generated by ITSM tools, internal and external observability sources, and knowledge bases.
• Unify first response teams: Integrate service desk tickets with the NOC team’s alert pipeline to reduce repetitive tasks, enhance visibility, and improve team collaboration.
• Optimize MSP resources: Streamline incident detection between internal teams and managed service providers (MSPs) to reduce ticket volumes, deliver accurate insights, and ensure teams focus on solving unique, high-priority issues first.

BigPanda AI detection automatically ingests, correlates, and interprets alerts from your IT environments, helping L1 service desk and NOC teams quickly identify critical issues before they impact the business.

BigPanda combines fragmented data from internal and external observability sources and service desk insights into a normalized view. Automated detection prevents L1s from being bogged down by manual workflows and enables them to focus on proactively addressing major incidents and accurately responding.

• Increase situational awareness: BigPanda uses AI to enrich every incident with critical context from historical insights, change data, and internal and external observability data to diagnose issues and accurately validate the next steps when executing runbooks and knowledge base articles.
• Empower L1 teams: Enrich alerts with critical context from CMDB, observability, and change data, enabling L1 service desk and NOC teams to quickly diagnose issues, take immediate action, and streamline incident response.
• Lower operational costs: Automate time-consuming detection workloads so L1 service desk and NOC teams can manage alerts more efficiently and allocate resources to high-value activities.

Key capabilities

• AI-powered event management: Reduce ticket volumes and equip responders with AI insights by ingesting, normalizing, and correlating alerts from internal and external observability sources and the service desk.
• External observability: Expand visibility to include observability data from external sources, such as social media monitoring, power and weather outage reports, and the status pages of cloud providers and third-party SaaS applications.
• Service desk observability: Integrate IT service management (ITSM) data into alert pipelines to bridge the gap between NOC and service desk teams, correlate incidents with incoming alerts to detect anomalies, and decrease duplicative work.
• Incident correlation: Leverage infrastructure knowledge to identify potential relationships between incidents and improve detection accuracy.
• IT Knowledge Graph: Build a dynamic and intelligent model of your IT environment by continuously integrating operational data, institutional knowledge, and AI-driven data augmented with human insights to help L1 teams learn faster during evolving conditions.

“Not only can we see the alerts, but we can evaluate them using correlation that recognizes patterns, connects alerts, and leads to fewer incidents.”

Dan Bartram
Head of Automation and Monitoring,
Gamma Communications

“BigPanda has significantly helped deduplicate, correlate, and automate our process. The enrichment data we process through BigPanda enables us to create more specific and insightful alert tags.”

Mark Peterson
Supervisor IT Operations,
Cambia Health Solutions