Transform IT service management (ITSM) with agentic ITOps

Unify service management teams with AI assistance to deliver exceptional customer experiences.

Augment service management teams with AI to maintain superior service reliability

Provide AI-powered assistance to incident management, service desk, and change management teams so they can respond to and prevent incidents at machine speed.

Increase operational productivity

Accelerate incident response by automating critical workflows to minimize L2/L3 escalations and streamline resolution for incident experts. Reduce manual effort, improve team efficiency, and allow engineers to focus on critical issues.

Alt text: The BigPanda AI Incident Assistant automatically creates managed incident channels to streamline incident response.

Alt text: Instantly view all change requests in your environment and assess their associated risks.

Predict and prevent incidents

Proactively prevent incidents with AI-powered change management. Enable teams to immediately pinpoint risky changes–no manual investigation needed. Transform reactive, slow change analysis into a proactive practice, reducing the duration and volume of incidents.

Maximize existing investments and reduce costs

Reduce ticket volume, improve CMDB quality, and deliver AI-powered, context-rich insights natively in ServiceNow and ITSM tools. Automatically enrich tickets with vital incident context and streamline team collaboration to minimize downtime and enhance customer experiences.

Alt text: BigPanda provides first responders with the full context around an incident to reduce unnecessary escalations.

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Alt text: The BigPanda AI Incident Assistant automatically delivers clear resolution steps to responders.

Deliver exceptional customer service

Equip your responders with unprecedented situational awareness and automate manual workflows with the BigPanda AI Incident Assistant. Unify fragmented teams, improve decision-making with instant insights into organizational learnings, safeguard SLA adherence, and cut response time.

Predict and prevent incidents with BigPanda

“We achieved a 78% reduction in MTTR from 25 hours to 5.5 hours per incident by delivering high-quality, actionable incidents to response teams to help them focus on real issues related to incidents and outages.”

Michael Lorenzo,

Senior Director of Operations for the
Global NOC, Freewheel

“With BigPanda, we have reached an availability of 99.8%. We are now taking advantage of artificial intelligence to help us keep our costs down while maintaining or improving our current levels of availability.”

Alvin Smith,

Vice President, Global Infrastructure
and Operations, InterContinental
Hotels Group (IHG)

FAQ

How does BigPanda help ITSM teams?

BigPanda supports teams across an IT service management organization, like incident management, service desk, and change management. With AI Incident Assistant, BigPanda can unify IT service management teams by providing relevant context on previously buried and siloed incidents, streamlining the incident management process.

Can BigPanda integrate with ServiceNow and other ITSM tools?

Yes, BigPanda provides ITSM users with context-rich data, including impact, priority, related alerts, and root cause analysis to accelerate incident investigation and resolution. BigPanda natively integrates with ServiceNow, Jira Service Management, BMC Remedy, and more.

Does BigPanda support IT change management?

Yes, AI Incident Prevention is an IT change management solution built for change management teams. It provides explainable risk scores and historical insights to assess change risk and recommend mitigations to prevent incidents from occurring.