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What’s next at BigPanda?

BigPanda is ushering in the era of agentic automation for ITOps.

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BigPanda delivers agentic automation for ITOps and incident management teams in a single platform.

Upcoming Agentic ITOps events

What is BigPanda?

BigPanda keeps the digital world running by transforming reactive, manual IT processes into proactive, intelligent automation. The platform uses AI to detect, respond to, and prevent IT incidents at machine speed, improving operational efficiency and delivering exceptional service reliability.

AI Detection and Response

Automate L1 operations and stop incidents before they escalate. Use real-time signals and intelligent automation to reduce downtime, eliminate noise, and resolve incidents faster with AI that adapts to your environment.

    • Detect: Spot emerging incidents before impact using AI-driven correlation across observability, service desk activity, and external service provider dependencies to suppress noise and spot broader issues.
    • Diagnose: Automatically surface similar past incidents, changes, and runbook actions to guide rapid issue diagnosis.
    • Triage: Instantly assess the impact of what’s happening and prioritize what matters. Automatically understand the root cause and next steps.
    • Respond: Trigger automated fixes or suggest next steps. Escalate only when necessary with content-rich tickets that help the right teams investigate quickly.

 

Learn more about AI Detection and Response

Enrich incidents with critical context from historical, change, and observability data for automatic detection, diagnosis, and response.
The BigPanda AI Incident Assistant delivers actionable insights to automate investigations, streamline collaboration and resolution, and help prevent future incidents.

AI Incident Assistant

Give incident escalation teams an always-on AI partner to resolve escalations faster and prevent future issues.

    • Collaborate: Replace manual incident coordination with autonomous agents that spin up incident channels, loop in the right SMEs, and summarize key findings in real-time.
    • Investigate: Troubleshoot incidents dynamically in natural language to quickly reveal what’s happening, why, and how to fix it. Use AI agents to shorten the time spent accessing multiple tools and searching scattered documents.
    • Automate: Build AI-powered workflows for common tasks in minutes, no code needed. Simply describe the automation using a drag-and-drop interface.
    • Prevent: Predict the potential impact of changes by analyzing proposed changes with AI. Enable proactive adjustments, minimize change-induced incidents, and control costly rollbacks.

 

Learn more about AI Incident Assistant

AN EVOLVED BIGPANDA

Agentic ITOps Platform

The BigPanda platform is evolving. With powerful new capabilities for automated detection, triage, and response, BigPanda Core has evolved into the BigPanda Agentic ITOps Platform to help your enterprise take control of incidents before they escalate.

Explore what’s new