No single team sees the full incident anymore

Modern incidents span services, hybrid infrastructure and teams. BigPanda brings siloed telemetry, responders and operational context together so teams can resolve incidents faster.

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Works inside

Every P1 breaks at the boundaries between
systems, teams and infrastructure.

Partial visibility

No one owns the full system. Every team only sees their slice.

Tunnel vision

One engineer chases one hypothesis while the real cause sits elsewhere.

Same fire, next month

You fix the symptom. The root cause survives to trigger the next incident.

Here’s how BigPanda AI Incident Assistant handles each one

No more piecing together five dashboards on a bridge call

Automatically cluster related active incidents across services, applications and infrastructure to a single incident. Surface the likely root cause and blast radius across services in seconds.

BigPanda AI-powered correlation filters out noise and surfaces early signals of potential issues before they impact your business.

The BigPanda AI Incident Assistant automatically creates managed incident channels to streamline incident response.

Stop asking “who owns the payments service” at 2am

BigPanda automatically assembles the incident channel, informs on-call engineers who own the affected services, and keeps the right experts and stakeholder informed. Everyone else stays asleep.

Predict if a change will cause an incident before it does

The change risk dashboard analyzes proposed changes, predicts potential issues, and enables proactive adjustments that minimize change-induced incidents.

BigPanda allows SREs to instantly view all change management requests in their environment and assess their associated risks.

Turn fragmented IT data into intelligent insights to deliver service reliability at scale.

Stop fixing the same problem every sprint

BigPanda AI Incident Prevention surfaces the pattern and root cause behind repeat incidents so teams know what and how to implement a permanent fix, not just another workaround.

FAQ

How does BigPanda help SREs reduce toil?

BigPanda automates alert and incident correlation, triage, routing, communication, and post-incident reporting. This automation eliminates repetitive manual work and allows SREs to focus on engineering improvements instead of reacting to incidents.

Can BigPanda help SREs understand change impact?

Yes. BigPanda identifies risky or unplanned changes, maps them to incidents, and highlights recurring incident patterns. These capabilities help SREs understand root cause of issues and prevent repeat disruptions.

How does BigPanda support SLO/SLI-driven reliability work?

Unified Analytics aggregates data from across services, incidents, and changes, giving SREs a single view of reliability trends and helping them measure how reduced incident volume, length, and frequency impact SLOs.

Does BigPanda replace observability or ITSM tools?

No. BigPanda connects your existing observability, CMDB, ITSM, and change systems to provide the cross-domain visibility required for faster investigation and proactive reliability.

Does BigPanda work natively with ServiceNow ITSM?

Yes. BigPanda integrates natively with ServiceNow, enriching incidents with correlated alerts, change context, and root cause analysis before they reach the ITSM queue. SRE teams get fewer, higher-quality tickets with investigation context already attached, and no app installation is required in ServiceNow.