BigPanda + ServiceNow: AI‑powered ITOM automation

Operationalize change and configuration management in real time to deliver context-rich incident data and faster MTTR.

See what real users say about BigPanda AIOps.

Great AIOps tool for alarm centralization and correlation.

BigPanda brought us great outcomes on our alarm workflow, improving our MTTR mainly. Its features help us gain better visibility on the general observability of the company and… NOC operators gain more efficiency on incidents.… Deployment was quick and easy.

IT Manager, Banking

Source: Gartner Peer Insights, May 2023

BigPanda has assisted with identifying the root cause at an accelerated rate.

The experience with BigPanda has been very smooth. The product has helped us cut down the amount of noise we’ve had in our alerting by correlating issues together.

IT Manager, Software

Source: Gartner Peer Insights, December 2022

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

Move faster with AI‑powered incident analysis

By enriching your CMDB with topology and other insights, BigPanda empowers AI to identify patterns and group related events. Cut through alert and ticket noise to pinpoint root causes quickly and improve IT operations.

BigPanda interface showing network topology.
BigPanda interface showing ITSM alert quality scores and identifying gaps.

Confidently identify incident impact across IT systems

Identify and understand incident relevance and impact across distributed systems — instantly, and in natural language. BigPanda Generative AI users report saving up to 10 minutes per incident and making fewer escalations as a result of AI-generated impact estimates.

Enhance incident reports with more ITOps data

Get insights into the KPIs and metrics that matter most to your organization. BigPanda Unified Analytics aggregates ServiceNow Incident Report data with operational data from multiple siloed observability tools.

BigPanda Unified Analytics provides real-time charts showing progress for your KPIs.

Organizations worldwide rely on BigPanda to simplify ITOps.

Playstation logo
IHG Hotels & Resorts logo
Autodesk logo
Alaska Airlines logo
London Stock Exchange logo
Autodesk improves MTTR 85% using BigPanda with ServiceNow