BigPanda Leadership

Before founding BigPanda, Assaf was an investor at Sequoia Capital, where he focused on early and growth-stage investing in software, internet, and mobile sectors.

Assaf’s time at Sequoia gave him a front-row seat to the challenges of IT scale, complexity, and velocity faced by Operations teams in rapidly scaling and accelerating organizations. This is the problem that Assaf founded BigPanda to solve.

Assaf holds a bachelor’s degree in business administration from the Haas School of Business at U.C. Berkeley. He lives in Northern California with his wife and three children.

A highly experienced finance executive, Ed brings decades of expertise to BigPanda. Ed was previously CFO at Pindrop and Lever, where he led general functions and GTM operations.

As a vice president at Box and at Salesforce, he played instrumental roles in the growth of both companies. At Salesforce, he rose to vice president of finance, leading corporate and strategic planning during its growth from $300 million to $5.4 billion in revenue.

Ed held positions at Williams-Sonoma, Safeway, Tradaq, and PricewaterhouseCoopers. He has a bachelor’s degree in economics from U.C. Davis and enjoys traveling with his family and coaching youth sports.

Caitlin has over two decades of experience in talent management, organizational development, and people strategy. She brings a wealth of knowledge and expertise to BigPanda, driving initiatives that foster a positive, inclusive workplace culture.

With a passion for cultivating high-performing teams and nurturing talent, Caitlin ensures employees feel valued, supported, and empowered to reach their potential. Her strategies have led to innovative employee engagement, talent acquisition, and retention programs. Most recently Head of People at Sendbird for four years, she held similar roles at Stella & Dot and Retail Next. Caitlin has a bachelor’s degree from Scripps College and enjoys time with her husband and three kids.

From starting his career as a United States Marine Corps helicopter pilot to becoming the CIO of BigPanda, Jason brings skill and professionalism to any situation regardless of scale, speed, or complexity.

Jason is driven to help customers accelerate their AIOps journey by leveraging BigPanda's practical applications to enhance operations performance and ignite transformative growth. He previously served as BigPanda field CTO and then as chief customer officer.

Jason spent 10 years at Activision-Blizzard, leading its ITOps transformation to support multiproduct, always-online global gaming services with an AIOps-driven centralized OpsCenter. His positive experience as a BigPanda customer there convinced him to become a Panda himself.

With previous leadership roles at Sisense and Nice, Leon has been pivotal in driving growth and transitioning products to high-scale, cloud-based platforms.

As SVP of Engineering and SVP of Delivery at Sisense, he successfully scaled the Engineering department across multiple locations, propelling revenue from $10M to over $100M ARR. At Nice, as VP of R&D, he spearheaded strategic initiatives including establishing a remote R&D center and revamping the architecture.

Leon holds a master’s degree in computer science from Tel Aviv University and an MBA from Reichman University. Leon enjoys sports, reading sci-fiction literature, and spending time outdoors with his family.

A seasoned customer success and operations executive, Scott has extensive experience in professional services, education services, account management, and support.

Scott is relentlessly customer-focused. He previously served as CCO at SecureAuth and FaceFirst before joining the executive leadership team at BigPanda. His expertise and experience will help our customers transform their IT operations and accelerate their AIOps success.

Scott holds degrees from Loyola Marymount University and the University of Southern California Marshall School of Business, where he earned his MBA. In his free time, Scott enjoys spending time with his wife Erin and his three adult children, traveling, and playing competitive tennis.

Tom joined BigPanda in March 2024. Prior to joining BigPanda, he served as Chief Revenue Officer at Coveo — a publicly traded SaaS company that provides AI-powered search, recommendations, and personalization for customer service and e-commerce — from April 2019 to February 2024.

Tom leads the entire BigPanda sales organization and brings more than 25 years of sales and sales management experience. He has led high-performing teams at software companies delivering AI, big data, customer service, generative AI, and e-commerce solutions to customers worldwide. Tom holds a Bachelor of Arts from Miami University in Ohio.

Venkat Balasubramanian brings over 20 years of industry experience to his role as Chief Product Officer at BigPanda, and has a proven track record of building and scaling world-class products for enterprise IT teams.

Prior to joining BigPanda, Venkat served as Senior Vice President of Product Management and GM for Freshservice at Freshworks. He led global, cross-functional teams to drive product strategy and go-to-market execution, growing annual recurring revenue across 18,000 global customers by 100X to $500M in ARR.

Venkat holds an MBA in Strategy and Entrepreneurship from the NYU Stern School of Business and an MS in Human-Computer Interaction (HCI) from Virginia Tech.