TiVo Powers its ‘Ultimate Entertainment Experience’ with BigPanda Autonomous Digital Operations

2018-11-30T21:59:36+00:00
Case Study

TiVo Powers its ‘Ultimate Entertainment Experience’ with BigPanda Autonomous Digital Operations

80%

Correlation

4

Weeks Deployment to Production

8

Eight screens to one Unified Console

Business Challenge

TiVo’s customers are the top cable service providers, broadcasters and advertisers around the world. TiVo is highly committed to delivering the Ultimate Entertainment Experience. As end-user viewing preferences have changed over the years, TiVo’s world-class digital service innovations have helped it stay on top.

But for the IT Operations team, this non-stop pace of digital innovation translates into ever-increasing complexity. Given TiVo’s stated objective to proactively detect and resolve issues before their customers are impacted, the IT Operations team had a challenge on its hands.

BigPanda Solution

The team at TiVo deployed BigPanda’s Autonomous Digital Operations (ADO) Platform within 4 weeks across its global operations.ADO’s LØ layer is configured to autonomously detect, triage and escalate critical incidents to the appropriate teams. ADO’s Unified Console provides a single pane-of-glass to TiVo’s IT Operations and Development teams to ensure collaboration and rapid remediation of issues.

Business Impact

With the BigPanda ADO Platform, TiVo’s IT Operations team now responds more proactively and addresses issues before they impact their customers. Service Availability has increased significantly, and TiVo is able to achieve their aggressive SLA targets more consistently.

  • 80%+ of alerts correlatedinto actionable incidents, accelerating incident resolution
  • 4 weeks from kickoff to production, exceeded expectations for Time to Value
  • Streamlined 8 screens down to one Unified Console

““Our NOC has nearly doubled operationally with recent acquisitions and new monitoring tools. To support the business, we needed a platform in the NOC that allows us to scale while at the same time manage our costs. The BigPanda Autonomous Digital Operations Platform matched that need and continues to provide the NOC with a single pane of glass for greater visibility.”
—Sanjay Chandra, Vice President, IT and Technical Operations