Online Gaming Giant Embraces BigPanda To Handle Explosive Growth

By |2019-11-26T18:48:52+00:00May 14th, 2018|
Case Study

Online Gaming Giant Embraces BigPanda to Scale Explosive Growth




Integrations with monitoring, ticketing and collaboration tools


More than 10,000 nodes

Business Challenge

A successful online video game developer, publisher and eSports tournament organizer has grown rapidly to have a global presence and tens of millions of players. As the company grew its operations and customer base, meeting player expectations became an increasingly difficult challenge.

BigPanda Solution

BigPanda’s Autonomous Operations (AO) Platform was deployed into the NOC after they had spent many frustrating months, with numerous external consultants, on a similar product. The AO platform’s Open Box Machine Learning created correlation patterns within days, and the NOC immediately saw millions of alerts correlating down to a handful of actionable incidents. BigPanda’s Unified Console enables their teams to seamlessly collaborate on efficient incident resolution and supports their vision for zero-touch automation.

Business Impact

With the BigPanda AO Platform deployed, the online video gaming company can now grow the business by releasing new games. Being able to scale and continue to provide a world-class in-game experience for millions of players has resulted in a more predictable expansion model..

  • 90% Correlation of alerts into actionable incidents restores service faster
  • Fifty Two integrations with monitoring, ticketing and collaboration tools
  • 10,000 nodes under management provides greater visibility and is proven to scale

“BigPanda returned significant value within weeks, and our operators love that we can manage it ourselves, without having to bring in outside experts. With its rich capabilities for alert correlation, open-box machine learning and flexible integration, the BigPanda platform allows us to take a very significant step towards establishing zero touch automation.”
—Global NOC Manager

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About the Author:

James is a Marketing Coordinator at BigPanda.