News Corp Uses BigPanda To Seamlessly Integrate Acquisitions And Reliably Distribute Content

2018-11-30T22:37:00+00:00
Case Study

News Corp Uses BigPanda To Seamlessly Integrate Acquisitions And Reliably Distribute Content

90+%

Correlation

50%

Fifty percent reduction in Mean Time to Repair

24

Twenty Four Integrations to monitoring, ticketing and collaboration tools

Business Challenge

News Corp is a global diversified media and information services company focused on creating and distributing authoritative and engaging content to consumers and businesses throughout the world. Adding Move, Inc. and Realtor.com to the family, who were growing at a tremendous rate, challenged IT Operations ability to deploy and provide expected service levels to the businesses.

BigPanda Solution

News Corp had used a variety of monitoring tools, including New Relic, Nagios, Pingdom and Splunk. While these tools allowed the company to gain granular visibility into various parts of their production environments, they also produced a flood of fragmented and noisy alerts—regularly between 10,000 to 15,000 per month—that the IT operations team needed to manually investigate, triage and resolve. As the team struggled to keep up with the growing volume of alerts, it became clear that this approach was simply not sustainable in the long run.

Business Impact

With the BigPanda Autonomous Digital Operations (ADO) Platform, the company was able to deploy a centralized monitoring strategy that delivered fast results, and saved them years of internal development and ongoing maintenance. Within a few weeks, the BigPanda ADO Platform was instrumental in reducing alert noise by 90 percent and created meaningful and actionable incidents.

  • 90+% Correlation of alerts into actionable incidents speeds incident resolution
  • Fifty percent reduction in Mean Time to Repair
  • 24 integrations to monitoring, ticketing and collaboration tools

“It was impossible to effectively manage the 15,000 alerts per month we were receiving from our various monitoring tools—and it simply wasn’t feasible in the long run. We had originally planned to build an internal solution, but the BigPanda ADO platform addressed our entire wish list and more. The BigPanda ADO platform streamlines our monitoring process by separating signal from the noise.”
—Kevin Johnson, VP Cloud and Application Operations