F500 Media Giant Modernizes Its Digital Operations Center To Support Streaming Services

2018-11-30T22:29:42+00:00
Case Study

F500 Media Giant Modernizes Its Digital Operations Center To Support Streaming Services

85%

Correlation

50%

SLA Improvement

<8

Weeks to Deploy

Business Challenge

One of the world’s largest Media companies has been making aggressive technology investments to stay competitive in a world where viewers demand access to content anytime, anywhere and on any device. This resulted in brand new cloud-based operational systems that needed to co-exist with their existing legacy systems.

Unfortunately, all these changes strained their Digital Operations Center (DOC).Their incident response teams were consistently overwhelmed by the volume of alerts from more than a dozen monitoring systems covering over 400 internal applications, dozens of digital properties, and numerous back office systems. With billions of dollars at stake for the upcoming NBA season, they desperately needed a new approach to incident management.

BigPanda Solution

BigPanda’s Autonomous Digital Operations (ADO) Platform was deployed into the DOC in a record eight weeks in time for the customer’s critical NBA season. This included integration with a broad range of monitoring, ticketing and collaboration systems including Amazon CloudWatch, Datadog, Circonus, New Relic, Oracle Enterprise Manager, ServiceNow and Slack. The ADO platform’s Open Box Machine Learning created correlation patterns autonomously within days, and the DOC immediately saw millions of alerts correlating down to a handful of actionable incidents. BigPanda’s Unified Console enabled their global DevOps and SRE teams to seamlessly collaborate on efficient incident resolution.

Business Impact

With the BigPanda ADO Platform improving operational visibility and scale, the DOC has significantly increased service availability. With mundane tasks fully automated, this has enabled them to innovate and deploy new services faster than before. The benefit has been so significant in a short period of time that their CTO has now mandated BigPanda as their global solution across all their digital and linear properties.

  • 85% Correlation of alerts into actionable incidents speeds incident resolution.
  • 50% Improvement of SLAs increased availability and creates an excellent customer experience.
  • Deployed in time for the new sports season and drive record viewing.

“Only the BigPanda Autonomous Digital Operations (ADO) Platform offered the breadth of integrations, sophisticated Open Box Machine Learning and powerful Automation Solution that our teams required to be ready for the next major league’s basketball season. We looked at other options—including BigPanda’s main competitor—before making this selection. The impact since rollout has been so dramatic that we are now expanding BigPanda’s footprint throughout our global IT enterprise.”
— Senior Director of Infrastructure Services