Endurance Uses BigPanda to Power its Online Marketing Experience Across 83 Brands

2018-11-30T22:09:41+00:00
Case Study

Endurance Uses BigPanda to Power its Online Marketing Experience Across 83 Brands

40%

Operations Teams resolve 40% of incidents in less than 30 minutes

40K

More than 40,000 nodes

24

Integrations

Business Challenge

Endurance International Group is a web hosting and online marketing company with world-leading brands including HostGator, Constant Contact, Domain.com and Bluehost. It has become the dominant player in its space through numerous acquisitions over the years.

On a 24×7 basis, millions of customers count on its services for critical revenue generating activities. While uptime requirements are critical, Endurance’s IT teams were stretched thin managing a large global technology footprint with fragmented tools and processes. Their IT Executives felt the urgent need to standardize and automate their end-to-end incident management processes across all their online properties.

BigPanda Solution

The team at Endurance rolled out BigPanda’s Autonomous Digital Operation (ADO) Platform to a couple of their key brands. Based on immediate positive impact, they rapidly standardized on BigPanda across all their online properties. In addition to leveraging ADO’s Open Box Machine Learning to significantly reduce alert noise, they have integrated ADO with their orchestration solution for end-to-end autonomous remediation. Endurance’s operations teams also rely on BigPanda’s Unified Analytics for real-time insights and historical data analysis to continuously improve their tools, teams and processes.

Business Impact

With BigPanda’s ADO Platform, Endurance leverages a unified operational paradigm globally across all its online properties including new acquisitions that are seamlessly and rapidly integrated. Using ADO’s automation, Endurance has achieved significant improvements in Service Availability. With the insights of unified analytics, Endurance has been able to keep their operational costs down while scaling their user base exponentially.

  • Operations teams resolve approximately 40 percent of incidents in 30 minutes or less
  • 40,000 nodes under management provides greater visibility and is proven to scale
  • 24 integrations to monitoring, ticketing and collaboration tools

“With the BigPanda ADO platform, we can do incident management in an autonomous way. Using the platform’s unified analytics, we can make more informed and compelling arguments as to the steps we and other teams throughout the organization can take to avoid future issues and improve overall performance.”
—Samuel Pereira, Director of Technical Integration