BigPanda Helps Autodesk Deliver Effective Incident Management and Improve Operational Efficiency

2019-04-16T18:14:15+00:00
Case Study

BigPanda Helps Autodesk Deliver Effective Incident Management and Improve Operational Efficiency

69%

Reduced incidents by 69%

85%

Improved mean time to resolution (MTTR) by 85%

19

19 separate integrations with ticketing, monitoring and collaborations tools

Business Challenge

Autodesk requires an efficient strategy to handle innumerable alerts coming from multiple monitoring tools for infrastructure and application monitoring capabilities. However, for the Operations team at Autodesk, working on relevant issues was a huge challenge. Struggling with alerts every month, existing resources were simply not enough. So, the team at Autodesk conducted a search for tools that could help them achieve their business objectives, and they selected BigPanda.

BigPanda Solution

With BigPanda’s intelligent correlation and enrichment capabilities, the IT team was able to logically consolidate noisy alerts into actionable incidents. The significant reduction of 69% in incident count has directly contributed to improvements in operational efficiency and has helped the team detect data center-wide anomalies with logical and time-based correlation patterns.

Business Impact

For Autodesk, BigPanda has contributed to noise reduction and helped automate suppression of alerts during planned maintenance schedules. Additionally, the Snapshot feature, part of the Analytics dashboard, has been very helpful to share on-the-fly analytics views to management.

  • 69% of all incidents resolved by the NOC, freeing up Engineering resources
  • 85% reduction in the mean time to resolution (MTTR)
  • 19 separate integrations with monitoring, ticketing and collaboration tools

“Autodesk has reduced incidents by 69% and significantly improved IT operational efficiency with the help of BigPanda.”
—Samy Senthivel Sr.Digital Enterprise Monitoring Services