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Managing IT Operations in Times of Crisis

As reliance on online services increases, IT Ops teams have become more important than ever as they remotely manage incidents 24/7, across all applications, systems and networks.

Jason Walker, former head of the GNOC at Blizzard Entertainment, explains how CIOs and their IT Operations teams can adapt to the immediate and long-term challenges this crisis is creating, evolve their organizations to survive in the short-term and be well-positioned for success in the long-term.

READ THE ARTICLE

Service Reliability with IT Ops from Home

The BigPanda Advantage for IT Ops from Home

Our customers shared the three most critical BigPanda capabilities that have enabled their transition to remote operations

Operations Console

Simple and intuitive, the BigPanda Operations Console helps remote IT Ops, NOC and DevOps teams accelerate real-time and historical root cause analyses. It visualizes real-time incident topologies, simplifies incident sharing with the right teams and tools, and much more.

Open Integration Hub

BigPanda’s Open Integration Hub provides a broad set of connectors and APIs that ingest alerts from monitoring, change tracking, and topology tools. It shares correlated incidents and probable root cause with users in collaboration, ticketing and notification systems.

Unified Analytics

BigPanda Unified Analytics helps IT ops managers and execs maintain visibility of KPIs and metrics using both ad-hoc and custom reports, even while working remotely. This helps easily measure, improve and communicate IT Ops metrics with other stakeholders.

A Tale of Two ITOps Teams

On-demand webinar featuring Nancy Gohring, Senior Analyst, 451 Research & Mohan Kompella, VP of Product Marketing, BigPanda

Meet two IT teams. One lives in constant fear that somewhere, someone will change something seemingly benign and trigger the dreaded P1 incident. They spend entirely too many hours of their lives on calls between 15 different teams trying to figure out what caused the outage, while the clock ticks, MTTR rates skyrocket and customer satisfaction plummets. The other decided to take a phased approach to IT Ops modernization.

Start your journey

7 Ways to Empower your Teams and Business

This infographic provides simple reminders about how to help teams stay engaged, positive and productive during a crisis.

Learn more

Tips for Modern NOCs

These primers provide educational content, including how-to videos, about three common IT Ops challenges

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IT Ops from Home Accelerator Program

BigPanda is Ready to Help

When You Just Need a Good Laugh

The Hard NOC Life series is always good for a chuckle about the world of IT Ops teams, and now they are remote as well.

COVID-19 and Business Continuity

Thank you for entrusting BigPanda with your mission-critical business needs. We take this responsibility very seriously. As COVID-19 continues to spread across the world, we’re taking measures to ensure business continuity and to assure the health and safety of our employees, our customers, and our communities.

These measures include:

  • Providing continuous 24x7 support coverage for our customers, leveraging BigPanda teams in multiple locations across the globe

  • Stopping international travel and limiting domestic (US) travel to critical meetings only

  • Requiring BigPanda employees to work from home

  • Postponing our in-person events while turning others into virtual events

  • Ensuring our team is available remotely to support your business during this time...whether by phone, Zoom, Slack, email and other communication channels

These measures, along with our investments to increase resiliency, performance and availability of the BigPanda platform give us confidence that we will continue to deliver 24x7 access to BigPanda’s platform, our services and support, with no impact from COVID-19.

We continue to monitor the situation closely and make additional adjustments to our policies, and keep you posted every step of the way. Jason Walker, one of our Field CTO's also published a piece that might be of interest. As the former head of the IT Ops Center at Blizzard Entertainment, Jason's has perspectives that could help leaders manage through the crisis.

If you have any questions or concerns or have ideas on how we can help, please let your BigPanda team know. We are here to support you in these challenging times.