Q4 2021 Release

Introducing new integrations and self‑service APIs

Unify fragmented teams and tools, accelerate AIOps adoption

Agile DevOps and SRE teams need to move fast and ensure uptime for their apps and services. IT Ops and NOC teams focus on preventing incidents and outages across the enterprise. While each team is working to further their organization’s goals, they live in different environments, use different tools, and follow different workflows. This fragmentation slows down IT operations, the adoption of AIOps and, most importantly, the speed at which the entire organization moves.

BigPanda’s Q4 2021 release includes new integrations and self-service APIs that foster deeper collaboration between agile and traditional Ops teams, help them scale together, and accelerate AIOps adoption across their enterprise.

Have three minutes?

Watch the Q4 2021 release video featuring Brady Pannabecker, Senior Values and Adoption Advisor

Unify fragmented teams and tools, accelerate AIOps adoption

INTEGRATION

The new BigPanda Jira Cloud integration allows teams to automatically create Jira issues based on correlated BigPanda incidents and keep them in sync bi-directionally. This allows both traditional IT Ops and NOC teams, and agile DevOps and SRE teams, to collaborate and stay in sync while still using their existing workflows and processes.

Similarly, the Jira Changes integration automatically notifies BigPanda of any new or updated changes in the Jira Change Management module. This makes it easier for BigPanda to ingest these changes and match them against associated BigPanda incidents with BigPanda’s Root Cause Changes capability.

INTEGRATION

AppDynamics alerts, and their payload data, play an important role in detecting, investigating and responding to incidents for both traditional IT Ops and NOC teams, and agile DevOps and SRE teams. The new and enhanced BigPanda AppDynamics integration provides out-of-the-box capabilities for ingesting AppDynamics Health Rule and Error events and then normalizing them into BigPanda alerts with minimal end-user configuration. This makes it easier to provide shared situational awareness for all operations teams.

 

New self-service APIs: Scale AIOps deployments with ease

Environments API

BigPanda environments are fully customizable, filtered incident views that simplify incident management in modern enterprises. Environments can be defined by any parameter – such as role and responsibility, location, severity, applications and more. Once an environment is created, incidents can be automatically routed to those environments for user action, or they can trigger workflow automations such as auto-sharing or auto-escalations.

The new Environments API enables administrators to reduce complex manual configuration challenges by templatizing and automating the creation and configuration of environments at scale. In complex, fast-moving enterprises, this makes incident response faster and easier.

Correlation Patterns API

BigPanda’s Open Box Machine Learning technology automatically generates correlation patterns based on four dimensions: time, topology, context and alert type. Administrators can then decide to activate these patterns, reject them, or further customize them – without the need for data scientists or other experts. This was previously available only via the pattern editor UI.

The new Correlation Patterns API gives users the programmatic ability to act on automatically generated patterns, substantially speeding up the process of on boarding new applications or services, while still maintaining complete auditability in each stage of development. In addition, the API gives users the ability to programmatically create new correlation patterns as needed.

Incidents API

Incidents are at the core of BigPanda’s functionality. The new Incidents API now allows teams in complex enterprises to move faster and scale more easily by giving them the ability to programmatically manage BigPanda incidents via two main capabilities:

  • Incident Search: allows the filtering of all the incidents in a BigPanda environment and returns those that meet specific conditions. Users can set sort order and pagination rules. Incidents can be queried by tag, time frame, source system, and more.
  • Incident Actions: facilitate a range of incident management actions directly through the API. Incidents can be merged, assigned, snoozed, tagged and commented on. Future milestones will allow additional actions including split, share, and resolve.

“Without this tool our teams would waste valuable time logging into many different programs. BigPanda helped us streamline our process so that in turn we could solve issues and troubleshoot in a much more timely manner.”

William Kao, Sr Director Global Infrastructure
Services at LogMeIn

Learn how BigPanda delivered the following results for LogMeIn:

  • Tool and team autonomy alongside a unified view
  • Automated incident response workflow
  • 95% faster incident identification, reduced bridge calls
Heard at Pandapalooza