Eyal Efroni (Shmeff) is the VP of Customer Success of BigPanda. He is responsible for the overall customer satisfaction and experience, and as part of that owns Professional Services, Support, CSMs and Product Integrations.
As the second BigPanda employee, he had the opportunity to work with all our various customers and see how we can best leverage and grow our platform to meet their desired outcomes.
Before BigPanda, Shmeff spent 5 years in multiple start-ups, leading their operations, development and Professional Services teams. Before that, Shmeff was 6 years in the Israeli Intelligence Unit where he developed high throughput and scalable systems and owned their day to day operations.
He is passionate about innovation and making ideas a reality by working together in multi discipline teams.