Who’s who in IT Incident Management?

Who’s who in IT Incident Management?

 

Who’s who in IT Incident Management?

While the Incident Commander is most often talked about, when it comes to incident management, there are several other key roles to build processes around: the Liaison Officer, SMEs, customers, executives, and internal stakeholders.

In this four-part webinar series featuring Blackrock 3 Partners, find out what each role needs and what they contribute.  Check out the calendar for topics, dates and times below – then click link to register.

Webinar Series Schedule

An overview of Roles in IT Incident Management Thursday, June 4th at
11:00am PST / 2:00pm EST
Watch On-Demand
The Incident Commander Thursday, July 16th at
11:00am PST / 2:00pm EST
Watch On-Demand
SMEs within the Incident Management Lifecycle Thursday, September 10th at
11:00am PST / 2:00pm EST
Watch On-Demand
Incident communications and your Customers,
Executives and Internal Stakeholders
Thursday, November 19th at
11:00am PST/ 2:00pm EST
Register