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CASE STUDY

Tractor Supply dramatically improves incident response with root cause analysis

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John Somebody
Tractor Supply Company
VIDEO GAME DEVELOPER

99%

decreased tickets generated by semi-weekly maintenance from ~300 to 2 or 3

ECOMMERCE RETAILER

$18M

annualized revenue loss prevented

INSURANCE PROVIDER

166

saved operator-hours per week, the equivalent of 4 FTEs, by automating ticket triage

“Enabling our gamers with a better experience means they’re online longer, they’re playing more, they’re giving positive reviews on social media. Branding and gaming experience is everything.”

John Somebody
Blizzard Entertainment

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“The Level-0 IT Ops layer auto-remediates 40% of incidents, leveraging operators’ tribal knowledge to execute automated playbooks.”

“There hasn’t been any impact on productivity [from COVID-19]. Our teams were able to turn on a dime and make the shift from working in the office to working at home.”

So, what are you waiting for?