TiVo’s customers are the top cable service providers, broadcasters and advertisers around the world. TiVo is highly committed to delivering the Ultimate Entertainment Experience. As end-user viewing preferences have changed over the years, TiVo’s world-class digital service innovations have helped it stay on top.
But for the IT Operations team, this non-stop pace of digital innovation translates into ever-increasing complexity. Given TiVo’s stated objective to proactively detect and resolve issues before their customers are impacted, the IT Operations team had a challenge on its hands.
The team at TiVo deployed BigPanda’s Autonomous Operations (AO) Platform within 4 weeks across its global operations.AO’s LØ layer is configured to autonomously detect, triage and escalate critical incidents to the appropriate teams. AO’s Unified Console provides a single pane-of-glass to TiVo’s IT Operations and Development teams to ensure collaboration and rapid remediation of issues.
With the BigPanda AO Platform, TiVo’s IT Operations team now responds more proactively and addresses issues before they impact their customers. Service Availability has increased significantly, and TiVo is able to achieve their aggressive SLA targets more consistently.